Senior Credit Controller

At STR Group, we're looking for a Senior Credit Controller to join our Finance Team in our HQ in Portsmouth. This is a hands-on role where you'll take responsibility for effective debt management and cash collection while playing a key role in improving credit control processes and supporting the wider team. You'll be joining a collaborative Finance Team where your ideas are welcomed, your development is supported and you'll have the opportunity to make a genuine impact.

What will you be doing?

As our Senior Credit Controller, you'll take ownership of customer accounts across the STR Group, ensuring payments are collected on time, accounts are accurate and credit risk is effectively managed.

Alongside the day-to-day credit control activity, you'll manage key client accounts, provide aged debt reporting and financial analysis, oversee credit checks and limits, and take the lead on our credit insurance renewals.

You'll also provide guidance and day-to-day support to another Credit Controller, helping to establish consistent processes and best practice across the team.

As our Senior Credit Controller some of your responsibilities will include:

Proactively managing and chasing overdue invoices by telephone and email
Managing key client accounts and building strong relationships to support timely payment and resolve queries
Accurately allocating cash, credits and invoices to customer accounts
Investigating and resolving payment and account queries
Carrying out regular ledger cleansing to maintain accurate financial data
Conducting credit checks across all STR Group brands and reviewing customer credit limits
Managing severely delinquent accounts and escalating for legal or debt collection action where appropriate
Producing aged debt reports and providing clear account updates for senior Finance review
Delivering accurate financial analysis to support decision-making and credit risk management
Leading credit insurance renewals and liaising with credit insurance providers
Working collaboratively across Finance and the wider business to improve processes and efficiencies
Providing guidance and support to the other Credit Controller and promoting consistent best practice across the teamWhat are we looking for?

We're looking for someone who is proactive, commercially aware and comfortable taking ownership. You'll need the confidence to have difficult conversations when required, while maintaining positive and professional relationships with clients. You'll also bring:

Strong credit control and debt collection experience
Experience managing customer accounts, reconciliations and payment queries
A good understanding of credit risk, credit checks and credit limit
Strong Excel and wider MS Office skills
Excellent attention to detail and confidence working with financial data
Strong verbal and written communication skills
Excellent organisation and time management
A collaborative approach and willingness to support others
The confidence to identify opportunities for process improvementWhat are we offering you?

Flexible and hybrid working
A 3pm finish every Friday
Modern, state-of-the-art offices with breakout areas
Daily breakfast provided
An active Equality, Diversity and Inclusion board
Annual Awards, Summer Party and Christmas Party
Long-service anniversary rewards, including additional holiday, bonuses, vouchers, champagne and gifts, depending on length of service
23 days' annual leave plus bank holidays, increasing by one day for each completed year of service and capped at 28 days
The option to purchase up to five additional days of annual leave
Healthcare cash plan and optional private healthcare from day one
Company pension scheme
Enhanced maternity and paternity leave
Your birthday off
Drinks fridge
Free on-site parking
Cycle-to-work scheme
Electric vehicle salary-sacrifice scheme through Octopus Electric Vehicles
Tech salary-sacrifice scheme through Currys
Employee Referral ProgrammeSTR commit to offer disabled people an interview if they meet the minimum criteria for the job vacancy.

If you're an experienced Credit Controller looking for greater responsibility and the opportunity to develop your career within a supportive and growing business, we'd love to hear from you. Apply today!

TA is acting as an Employment Agency in relation to this vacancy
Only candidates based in UK and eligible to work in UK are allowed