Senior CRM Consultant

 

Every role at Massive Rocket is entrepreneurial. The people who thrive here don’t just focus on their own remit — they understand the goals of the teams around them and actively contribute to the success of their colleagues, customers, and partners. We’re building a culture of ownership, collaboration, and growth, and we’re looking for people who want to make a real impact.

 

As a Senior CRM Consultant at Massive Rocket, you’ll play a key role in delivering high-impact CRM programmes that help clients create meaningful customer experiences across multiple channels. Working within a modern Martech ecosystem, you’ll be responsible for planning, executing, and optimising campaigns across email, SMS, push notifications, content cards, WhatsApp, and other engagement channels.
You’ll work closely with clients, CRM Strategists, Project Managers, and technical teams to translate strategic objectives into flawlessly executed campaigns. Acting as a trusted delivery expert, you’ll ensure CRM initiatives are delivered efficiently, accurately, and in alignment with client goals. This role is critical to ensuring our clients maximise the value of platforms such as Braze while delivering measurable business outcomes through best-in-class customer engagement programmes

 

• 5+ years of experience in CRM, Marketing Automation, Lifecycle Marketing, or Customer Engagement roles
• Strong hands-on experience with Braze, Salesforce Marketing Cloud, HubSpot, or similar CRM platforms
• Proven experience executing multi-channel CRM campaigns and customer journeys
• Strong understanding of segmentation, personalisation, lifecycle marketing, and digital marketing principles
• Experience working with customer data, relational databases, and campaign performance reporting
• Excellent attention to detail, including QA of campaigns, integrations, and documentation
• Strong communication and stakeholder management skills gained through client-facing or agency environments
• Ability to work effectively across cross-functional teams in a fast-paced environment
• Proactive, solution-oriented mindset with strong organisational and problem-solving skills

Why You’ll Love Working Here

• Rocket‑Fuelled Growth – Big challenges, fast learning, and the chance to level up quicker than anywhere else

• A Culture That Actually Gives a Damn – Supportive, positive, and built around people who want to see you win

• A Global Crew – Collaborate with brilliant teammates across Europe, the US, and beyond

• Remote‑First for Life – Work from wherever you feel your best

• Real Career Momentum – Clear progression, real ownership, and space to grow into your next chapter

• Moments That Matter – Meetups, events, and team experiences that make the journey unforgettable

 

Bring Your Own Device – We operate a BYOD policy, so you’ll use your own kit for work

Right to Work – You’ll need a valid work visa; we’re not able to offer sponsorship at the moment

ID Checks – We may ask for proof of identity (passport, ID card, or a recent utility bill)

References – We may request two references, so have names, relationships, and contact details ready

For Contractors – Proof of incorporation and up‑to‑date insurance is required