Senior Customer Account Portfolio Manager

Who we are

About this role

Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer or OpCo.  

They will own the commercial relationship and growth agenda across a defined area of the customer portfolio, with accountability for revenue growth, commercial performance, profitability and expansion of footprint within the customer.  

This will involve owning C-Suite relationships for that portfolio, and various other relationships at senior level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the Customer Account Lead.  

The Portfolio Lead will be responsible for orchestrating stakeholders across VOIS and Vodafone to shape opportunities, develop account strategies and drive sustainable growth across their portfolio over the next 12-24 months.  

What you’ll do

Client Relationship Management  
-Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients  
-Co-create with the customer, shaping deals and solutions to solve customer problems and win work versus the competition  
-Build long standing relationships with the customer 

Account Management  
-Accountable for revenue growth, commercial performance and profitability across their portfolio of business  
-Support the Customer Account Lead in the overall account agenda and priorities  
-Implement the strategic roadmap and priorities set by the
Customer Account Lead, and use that to grow their book of business within that area of the business  
-Influence and align stakeholders across service lines and functions to develop customer growth opportunities and support strategic account priorities  
-Develop and execute account growth plans aligned to customer priorities and Vodafone strategic objectives  
-Identify whitespace opportunities and expand Vodafone’s share of wallet within the customer  

Sales leadership and Excellence  
-Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones  
-Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business  
-Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends  
-Build and maintain a qualified pipeline of growth opportunities across the portfolio  
-Act as the commercial focal point for opportunities within their portfolio, coordinating internal stakeholders to maximise growth outcomes

Who you are

-Demonstrated sustained client relations management experience at a C-suite level or with key decision makers in the industry, building trusted client relationships  
-Managed a portfolio of work across multiple customers previously  
-Shown ability to grow and expand existing engagements within a client environment  
-Demonstrated ability to navigate complex matrix organisations and influence stakeholders to achieve commercial and customer outcomes  
-Leadership skills with the ability to manage and inspire cross-functional teams  
-Consulting experience ideally 

Not a perfect fit?

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