Senior Customer Account Portfolio Manager - Partner Markets

Reporting into the Partner Markets Customer Account Lead within the GTM & Commercial function, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a Partner Market, customer or OpCo. They will own all engagements end-to-end from sales through to delivery including the P&L. They will also be accountable for delivering the growth, revenue and associated profitability targets. Partner Markets and B2T (Business to Telco) is a strategic priority and growth area for VOIS over the next 12 - 24 months, with huge potential and opportunity to drive incremental revenue growth and penetrate new markets. This role will involve owning C-Suite relationships for that portfolio/market, and various other relationships at the E and F band level. The successful candidate will spearhead market expansion, portfolio growth and service renewal/retention through a deep understanding of the customer's priorities, growth agenda and supported by the CAL. This role is central to our growth strategy, requiring a strategic and innovative mindset to lead transformation initiatives and deliver measurable value to our customers. Success in this position depends on a strong grasp of our service offerings and a deep understanding of customer challenges and priorities. Client Relationship Management Understand the client's business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients Co-create with the customer shaping deals and solutions to solve the customers' problems and win work versus the competition Build long-lasting relationships with the customer Account Management Manage a P&L view at customer level, including individual contracts across VOIS throughout deal lifecycle for that area of our business Support the CAL in the overall account agenda and priorities Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business Foster strong, collaborative relationships with Group Partner Markets team to ensure strategic alignment and unlock mutual opportunities across market/customers. Bring together different Service Line leads to explore and propose opportunities to deliver benefit for customers Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends Demonstration of sustained client relations management experience at a C-suite level or key decision makers in the industry and ability to build trusted client relationships. Strong commercial acumen and the ability to critically assess the financial and strategic components of customer proposals and commercial deals Managed a portfolio of work across multiple customers previously Shown ability to grow and expand existing engagements and services within customer environment Proven ability to bring together disparate teams across multiple disciplines and levels of seniority to drive client success Leadership skills with the ability to manage and inspire cross-functional teams. Fluent speaking in Spanish desirable. Key Measures: Sales, revenue & profitability Account P&L (Account Management), Offering/Service P&L (Offering), & Gross Margin (based on Account Offering) Customer Satisfaction and NPS Not a perfect fit? Worried that you don't meet all the desired criteria exactly? If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.