Senior Customer Service Administrator

Senior Customer Service Administrator

Permanent, Full-Time

Enderby, Hybrid Working

£28,000-£30,000

Introduction to the Company

This is an exciting opportunity to join a successful business to support their E-Commerce team with customer service, administrative tasks, data analysis and client support. They are a successful company looking to grow their team in this newly created position.

Description of the role:

• Supporting members and suppliers with queries including account creation and data support.
• Supporting the E-commerce team with general administrative and customer service tasks.
• Analysing E-commerce data on Excel, being able to extract information and create reports.
• Supporting the on-boarding of new members and suppliers onto the E-commerce platform.
• Being first point of contact for members and suppliers, being able to deal with their queries.
• Analysing and creating spreadsheets within Excel.

About you:

• Experience of working within a client focused environment, being able to support with queries.
• Confident using Excel to create reports, create spreadsheets and analyse client data.
• Excellent communication skills both verbal and written.
• Proficient in Microsoft Office and able to pick up new systems quickly.

Additional Information/Benefits:

• Increasing holidays with service.
• Christmas shutdown paid for.
• Employee Assistance Programme available 365 days a year.
• Free physio sessions.

If you have excellent administration skills with the ability to support clients, demonstrating excellent customer service skills, please don't hesitate to apply!