Senior Customer Service Adviser

Senior Customer Service Adviser
Salary: Dependent on experience
Location: Rackheath, Norwich, office based
Flexible- full-time or part-time considered
What is on offer
* Permanent role with full time or part time options
* Flexible working arrangements depending on experience
* Excellent rates of pay depending on experience
* 28 days annual leave including bank holidays on a pro rata basis
* Company pension scheme
About us
A busy and growing building services provider specialising in insurance repairs and property restoration is seeking a claims/Customer Service Adviser to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering smooth, well organised experience for customer at what can be a stressful time.
We pride ourselves on creating a supportive and friendly working environment where our team genuinely work together to deliver the best possible experience for customers. As we continue to grow, we are looking for someone who shares our positive, proactive and customer-first approach to join the team.
About the role
We are looking for a friendly, organised and customer-focused Claims Handler / Customer Service Adviser to join our growing team based in Rackheath.
This is a varied office-based role where you will support customers throughout the claims process, handling enquiries, updating records and ensuring a smooth and professional customer experience from start to finish.
We are flexible on working hours and days, making this an excellent opportunity for someone looking for either full-time or part-time work within a supportive team environment. Please note this is an office based role in Rackheath
Responsibilities include but not limited to:
* Coordinating and scheduling repair works for insurance claims
* Acting as a point of contact for customers, insurers, and trades
* Managing job records and claim related documentation
* Tracking progress and resolving issues where possible
* Supporting the wider team to ensure timely and efficient delivery
Skills and Experience
* Experience in claims handling, coordination, or a similar role
* Strong organisational skills with the ability to juggle priorities
* Clear and confident communication skills
* A calm, professional approach in a fast-paced environment
* Good attention to detail and problem-solving ability
Interested? Apply now with your updated CV.
Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful
Only candidates based in UK and eligible to work in UK are allowed