Senior Customer Service Advisor

A Senior Customer Service Advisor is required to deliver exceptional customer service, handle escalated customer inquiries, and guide a team within the Industrial / Manufacturing industry.

Client Details

Our client is a prominent player in the Industrial / Manufacturing sector. As a large organisation, they maintain a strong presence across the UK and are headquartered in Leeds. They pride themselves on their commitment to customer service and the quality of their products.

Description

• Delivering first-rate customer service and handling escalated customer inquiries.
• Guiding and coaching a customer service team to meet company objectives.
• Implementing strategies to improve service levels and customer satisfaction.
• Developing and maintaining excellent product knowledge to provide accurate information to customers.
• Working closely with other departments to ensure seamless customer experience.
• Participating in the development of customer service policies and procedures.
• Reporting on team performance and customer feedback to senior management.
• Representing the company professionally in all customer interactions.

Profile

A successful Senior Customer Service Advisor should have:

• A degree or equivalent qualification in a relevant field.
• Proven experience in a similar customer service role.
• Exceptional communication and interpersonal skills.
• Strong leadership abilities and a commitment to team development.
• Excellent problem-solving skills and a customer-focused approach.
• A high level of proficiency in relevant software applications.

Job Offer

• A competitive salary
• Generous holiday allowance including 25 days holiday
• Birthday off.
• Free parking facilities.
• A supportive company culture that values employee development and work-life balance.