Senior Customer Service Advisor

My client is well established manufacturing company with sites all across the UK. They've enjoyed some recent growth and as a result have an immediate requirement for an experienced customer service professional to join their small but incredibly busy team.

The successful candidate will have a proven ability of building and maintaining successful, long lasting customer relationships. You will work with a small team of advisors and deliver an excellent service to customers.

Key responsibilities include (but not limited to):

- Key account management for a defined set of customers throughout the UK

- Responding to inbound calls and initiating outbound calls

- Demonstrate ownership and accountability for all queries in your area

- Managing order books to ensure data is accurate

Criteria:

- Solid experience gained in a similar customer service role

- Positive, self starter

- A problem solver, pro - active

- Strong IT skills (MS Office and SAGE)