Senior Customer Service Advisor - Sales

Are you based in the Winchester area? Do you have a passion for working with people?  If so, this may be the ideal role for you.

Working Hours:

This is a full-time role working Monday-Friday 07:00 - 16:30 or 07:30-1700, and every other Saturday from 08:00-12:00.  

What You’ll Be Doing 

• Building excellent relationships with new and lapsed customers so you can understand and meet their needs.

• Maximising customer interactions to support achievement of sales and profit targets through upselling and cross-selling relevant products, offering specific product advice. 

• Use our in-house systems to process customer orders and payments, organise delivery times, update customer accounts and keep customers updated throughout their journey. 

• Getting to know our suppliers and continuously looking for opportunities to improve product and industry knowledge. 

• Ensuring all customer orders are fulfilled in a timely fashion. 

• Following plans to continuously improve customer experience. 

• Advising customers on trading terms and conditions and information in relation to customer accounts and credit levels. (financial) 

• Various administration and back office duties. 

What We’re Looking For 

Enthusiasm - Positivity and unyielding passion for the merchant world. 

Decency – Honesty, integrity, and mutual respect 

Team Spirit - A genuine desire to help others, working collaboratively and achieving results together. 

Pride - Dedication in producing top-notch results. 

Experience - experience within a Builders Merchants is desirable

Why STARK? 

At Jewson, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.  

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today! 

What's Next... 

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process. 

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!