Senior Customer Service Co-ordinator

Permanent

Full Time

37.5 Hours
We are on the lookout for a Senior Customer Services Coordinator to join our team in Birchwood!
Reporting to the Head of Customer Service, youll ensure that all homes are completed to the required standard prior to handover and provide customers and clients with an exceptional post-sales and completion service. Youll always strive to improve our customer journey and enhance our customer satisfaction results.
This is a fantastic role for anyone who is keen to progress within the housing industry!
Wed like our Senior Customer Services Coordinator to have a strong customer focus and proven experience of a similar role. With exceptional written and verbal communication skills, youll have good time management skills and a keen eye for detail. Youll be highly motivated, have good problem-solving skills and be competent in Microsoft Office. Experience of the housing industry is preferred but by no means essential!
Due to the nature of the role, youll need be willing and able to travel to our sites and customers throughout the whole of the North West Region.
Benefits:
Bonus entitlement based on performance KPIs
Holidays - 26 day
Life Assurance
Pension
Private medical insurance
Ability to purchase additional holiday
Access to discount portal
Cycle to Work scheme and the company way to EV
Digital GP
Employee assistance programme
Sharesave scheme
As an Investors in People Gold award employer, we are the UKs leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.
We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. We are an equal opportunities employer who encourage and value diversity and inclusion within our teams.
Our culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make our company great place to work for all.

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