Senior Customer Service Executive 12 month FTC/Secondment potential

In this role you'll be primarily responsible for providing senior support to the Smart Generation Operations Team to ensure a seamless customer journey through Smart Generation Operations by acting as an Energy Advisor across all team functions.

You will understand, support, and drive the end-to-end process to support the customer journey and the future growth plans of the business. As a customer-focused business we continually strive to maintain and enhance customer satisfaction and loyalty, both directly (through our customer interactions, product and service offerings) and indirectly (via strong internal relationships, processes, and expertise). This role is central to achieving these aims now and for the future of our business!

What skills/experience do I need to be successful?

• Experienced in one of SmartGen’s key areas: Sales Support, Billing, Debt, and onboarding;

• In depth knowledge of Salesforce, Zenbi, SmartBeat, Horizon, SAP and
  Jules systems;

• High-level analysis and ability to advise the Sales team and relevant
  stakeholders on pricing elements, deal-entry, contract execution, and
  billing set-up as they relate to the current market and pricing parameters;

• High-level analysis and ability to advise customers and relevant stakeholders of billing elements, statement detail, and methodology;

• Demonstrable experience using Microsoft Office suite, particularly Excel,
  at an intermediate to advanced level.

What sets us apart?

• Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

• Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

• Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

Ready to join us on our journey to digitise, decarbonise, and localize the future of energy? Apply now.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.

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