Senior Customer Success Executive

At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.  

We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career! 

The Role 
Hours: Monday-Friday, 9:00-17:30 
Location: Fleet, Hampshire 
Working Pattern: Hybrid – 3 days per week on site 

As a Senior Customer Success Executive, you will be response for managing your own assigned client accounts and have outstanding communication skills to provide support with a proactive and solutions-orientated service. You will have previous customer service experience in a professional, fast-paced environment, with a proven track record of working towards targets or deadlines. 

What your day will look like: 

• You will be responsible for some of our largest accounts (Top 500 recruitment agencies), communicating regularly to provide support and assist with any queries 

• Proactively reviewing your client’s accounts to ensure that they are utilising all aspects effectively and achieving the best results  

• Liaising with clients via phone, email and Teams meetings 

• Utilising recruitment data to provide clients with individualised feedback on market trends and their account performance 

• Providing personalised online training sessions for your clients 

• Working collaboratively with other departments to improve our account growth and retention 

• Holding regular performance reviews for a handful of your largest client base over Teams/face to face 

• Attending client visits and conduct onsite training sessions, when required to do so 

What we’re looking for: 

• Experience managing accounts in a customer service/account management or similar environment, working in a high-volume or fast-paced setting  

• Ability to develop excellent client relationships and commercially driven, with demonstrable experience of adding value to assigned accounts 

• Excellent written and verbal communication skills 

• Good presentation skills and client facing experience (remote or face to face) 

• Able to multi-task effectively with a high level of attention to detail 

• Ability to productive reports, analyse usage and insights to clearly present to the client 

• IT literate, including MS office, with the ability to navigate multiple systems, competently, with ease  

We are actively committed to promoting a fully diverse and inclusive workforce and we welcome applications for this role from all candidates who meet the key requirements.

Please do not hesitate to get in touch should you require any reasonable adjustments to assist with your application.