Senior Desktop Infrastructure Engineer

DWP. Digital with Purpose.

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• Would you love the opportunity to make changes on a large scale and work with the latest technologies?
• Do you have experience of desktop management?

We're looking for a Senior Desktop Infrastructure Engineer to join our DWP Digital community.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

Our DWP Digital teams are driving a once-in-a-generation transformation of government services, using fresh ideas and leading-edge technologies to create innovative, scalable and user-centric digital solutions.

You'll help change the face of public services used by nearly every person in the UK, at key moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Desktop. Work. Projects.

We are looking for a Senior Infrastructure Engineer to work within our Desktop Live Running Team. Our aim is to provide a modern, reliable and flexible service that allows simple, secure access for deployment and management of modern desktop devices, using industry best practice for:

• Intune, Autopilot, Microsoft Configuration Manager, WSUS
• DevOps & cloud management
• Windows 10/11 Builds and continued updates aligning with Evergreen
• Support desktop technologies to allow seamless integration to the whole End User Desktop experience

Day to day you will:

Deploy documented work packages to the Model Office and Production estates. This can be policy changes, application packages or other bespoke requirements for either LoBs or the entire estate as a core release.

Manage and support all incidents that reach 3rd Line desktop queues. This are often difficult or complex cases that require close collaboration both with the affected user and other Digital teams.

What skills, knowledge and experience will you need?

• 3rd / 4th line knowledge of Configuration Manager, Intune, and W10 Desktops at the Enterprise level, around 30k Devices and above.
• Significant experience of working on Major Incidents as part of a response team.
• 3rd line experience of Core Infrastructure Components Active Directory / DNS / DHCP / ADFS / GPO.
• Significant experience of working in a large, multi-supplier environment.
• Significant experience of technical change impacting and performing changes in a live service environment.
• Significant experience of Enterprise Scale Software Deployment Tooling and Desktop Management.

Details. Wages. Perks.

You'll join us is one of our brilliant digital hubs in Manchester or Blackpool, whichever is more convenient for you.

We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model with some time at home and some time in the hub,

We offer competitive pay of up to £73,153

You'll be eligible for a brilliant civil service pension with employer contributions worth over £15,000 per year

You'll get a generous leave package starting at 26 days, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

We also have a broad benefits package built around your work-life balance which includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click the link below to see the full job description and get started with the next step in your career at DWP Digital.