Senior Digital Account Executive

Senior Digital Account Executive / Digital Account Manager
Cambridge (hybrid) | £28,000 to £36,000 depending on experience

A well-established content marketing agency based in Cambridge is looking for a digital account manager to join a close-knit, specialist team working on a prestigious portfolio of international clients. 

This is a client facing, project driven role that sits at the intersection of account management and digital delivery. You will be the day-to-day contact for the client, managing a mix of ongoing website maintenance, digital project coordination and new rollouts, and acting as the link between the client and an internal development team. It is varied, busy, and relationship focused.

What you will be doing

You will manage inbound client requests, triage priorities, and brief work through internal project management systems. Some of that work you will handle directly within a CMS; other requests you will escalate and coordinate with developers, then feed back to the client with clear, honest updates on timelines and progress. You will also attend client meetings, including regular visits to the client site near Newmarket, and support planning conversations around upcoming campaigns and launches.

The role covers everything from routine website updates and bug tracking through to larger digital projects, so you need to be comfortable switching between the operational and the strategic depending on what the day demands.

What we are looking for

The client relationship is at the heart of this role, so communication, organisation, and the ability to manage expectations on both sides are more important than deep technical expertise. That said, you will need to be comfortable working in the back end of websites and picking up tools like Drupal or WordPress without needing hand holding.

A background in agency account management or digital project management would be a natural fit, but we are open to candidates from client facing roles in adjacent areas where the transferable skills are strong. Horseracing knowledge is genuinely not required and can be learned on the job.

You must hold a full UK driving licence, as travel to client sites is a regular and essential part of the role.

In brief

Location: Cambridge city centre, hybrid (3 days in office). Occasional travel to client site near Newmarket required.

Salary: £28,000 to £30,000 at senior exec level; £33,000 to £36,000 at account manager level, depending on experience.

Benefits include 28 days holiday plus bank holidays and birthday, company profit share scheme, enhanced parental leave, private medical, life cover, cycle to work and more
Only candidates based in UK and eligible to work in UK are allowed