Senior Director - Global Logistics Operations

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Senior Director - Global Logistics Operations

Apply locations London, United Kingdom Remote, Maryland Jenbach, Austria Belgrade, Serbia Remote, Indiana time type Full time posted on Posted Yesterday job requisition id R2412401

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

What you will be doing

World Courier

Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match. From our beginnings 50 years ago couriering time sensitive high importance documents to today’s cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 11 corporation Cencora.

Position Summary
Reporting to the VP Global Operations, the role is responsible for the Global Operations of World Courier. The role will lead World Courier to Best in Class in Operational Execution via a focused team of direct reports and by influencing and guiding the wider matrix network with particular focus on Regional Operational Directors. Lead the development of a data led and process driven culture centered around continuous improvement tools and techniques.

This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements.

Please note that this is a hybrid position - the successful candidate is required to be within commuting distance of a World Courier office location in mainland Europe, UK, Ireland or US states in Eastern timezone. A full list of World Courier locations can be found on our website.

Primary Responsibilities & Duties

Global Operations

• Contributes to global operational strategy and builds effective execution plans with the regional representatives.
• Builds and owns KPIs to show progress of strategy and execution effectiveness across end-to-end operations.
• Links and reinforces the strategy to day-to-day activities and leads by example in execution.
• Creates a baseline S&OP program showing Service Line capability throughout the network and bringing in Sales and Finance views to facilitate expansion discussions.
• Deputises for the VP Operations as and when necessary.
• Ensures via the Senior Manager of Standards & Compliance that all operational SOPs are always correct and up to date.
• Ensures via the Senior Manager of Continuous Improvement that all Kaizen and CI activities are completed in alignment to Operational needs and are globally compliant.
• Creates a roadmap that links regional needs and global execution in operational development that includes Standards and Compliance
• Builds in collaboration with the Communication, Reporting & Projects workstream an operational dashboard that is both comprehensive in coverage but focused in layers to ensure it provides actionable insight to all levels of the business
• In collaboration with the Regional Operational Directors priorities activities to improve both operational performance and create capability for growth
• Leads all global implementation of technology advancements into operations ensuring the blend between Technology / People and Processes are seamless.
• Identifies and advises on areas where processes are stretched in either Technology / People or Processes

Environmental Health & Safety (EHS)

• Supports the creation of a EHS culture within Operations.

General

• Provides strategic planning which includes identifying, communicating, and directing critical activities that will improve World Courier Infrastructure in a quality and financial matter. In alignment with the Company's growth and direction, provides strategic guidance and makes key operating recommendations to senior leadership.
• Drives innovation and continuous improvement across World Courier, by identifying, assessing and onboarding new technologies which support our strategic aims.
• Ensures the technical related SOPs development and revision process is properly performed in all areas.
• Estimates budget and lead international projects as facility constructions, expansions, refurbishing and equipment deployment.
• Comply with World Courier Standard Operating Procedures
• Collaborate with other Company departments in order to make reports and gather technical information received in a timely manner.

What your background should look like 

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Likely to have a minimum of 10 years of directly related and progressively responsible experience in a similar role within a regulated industry sector.
• Bachelor’s degree or an equivalent field of study.
• Experience in a health care services (supply chain distribution or services) environment preferred.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Demonstrated strong leadership, interpersonal & organization skills and change agent abilities.
• Strong project management skills with demonstrated track records in quality and operational improvements, ability to prioritize workload, meet deadlines, and perform multiple tasks simultaneously.
• Structures approaches to resolving complex problems. Has good judgment as to most effective approach to use. Initiates needed changes in direction.
• Expertise in Microsoft Office suite such as Project, Excel, Word, Visio, Access and PowerPoint.
• Robust presentation skills: ability to present and discuss strategies and complex information in a manner that establishes rapport, persuades others, and gain understanding.
• Ability to manage duties in a fast-paced work environment.
• Strong analytical skills with the ability to identify key issues and creatively overcome internal challenges or obstacles.
• Influence, negotiate and resolve conflicts to reach consensus and common goals by applying a hands-on style of management and collaborating strongly with peers.
• Ability to communicate effectively, both orally and in writing including the ability to communicate within cross-functional/organizational teams.
• Positive, team-oriented attitude and approach to getting work done.
• Ability to lead dynamically and energize multidiscipline work teams.

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What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. 

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

For details, visit https://www.virtualfairhub.com/cencora

Schedule

Full time

Salary Range*

$118,000 - 181,720

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Affiliated Companies:

Affiliated Companies: World Courier Management Ltd.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected] . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

About Us

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Job Scams

Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines.

1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.

2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers

3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.

4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.

5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro

Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.

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