Senior eCommerce Manager

Quest Search & Selection are partnering with a leading international retailer.

As a Senior eCommerce Manager, you will be responsible for managing the trading team and driving commercial performance through data-driven strategies aimed at boosting digital sales. Your role will be around enhancing the on-site customer experience, coordinating campaigns & ensuring smooth execution of promotions.

Role and Responsibilities of this Senior eCommerce Manager:

1. Own and deliver digital sales performance for the business, including revenue and profit forecasting and key metrics such as Conversion Rate, AVO & Sales.
2. Collaborate with the Head of eCommerce to shape and implement a digital trading strategy.
3. Lead regular performance reviews with the team.
4. Work cross-functional with the market insights and Digital Marketing team.
5. Use data analysis to guide decisions and ensure the team has strong data literacy skills.
6. Strong stakeholder management is vital for securing alignment and support across departments.
7. Develop and execute a performance and data analysis strategy through analytics tools such as GA, AA & Content Square.
8. Ensure seamless execution of campaigns and trading initiatives with a focus on optimising the customer journey.
9. Drive enhancements in site navigation, user experience, and product merchandising to improve conversion and other digital KPIs.
10. Work closely with Product, UX, and Experimentation agencies to influence priorities and contribute to the development roadmap.
11. Ensure digital KPIs are clearly understood and realistically achievable across teams.

Qualifications required for this Senior eCommerce Manager role:

1. Minimum of 5 years' experience in a similar digital trading or e-commerce role within retail or consumer brands.
2. Highly analytical and strategical with advanced knowledge of Google Analytics, Contentsquare, and Excel.
3. Strong team management and development skills with prior experience in manging a small/mid-size team.
4. Legal right to work in the UK.
5. Proven experience with e-commerce platforms.
6. Track record in improving both day-to-day operations and long-term strategic initiatives to drive sales.
7. Proactive, self-driven, and independent.

Benefits of this Senior eCommerce Manager role:

1. London office based 3 days, 1 day WFH, +20% travel in the UK is required to their regional offices.
2. Subsidised café
3. Discounts
4. Contributory pension
5. Business LTIP goals
6. Subsidised gym membership

If this sounds like you please apply quoting the reference

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.