Senior ER Specialist

Senior Employee Relations Specialist – UK (Watford & London Region)

At TJX Europe—home of TK Maxx and Homesense—we’re looking for a Senior Employee Relations Specialist to join our European ER Centre of Expertise and support the delivery of our ER strategy across UK Stores.

About the Role

As a trusted ER subject matter expert, you’ll provide a comprehensive, commercial ER service to multiple business partners in the UK Stores function. You’ll ensure compliance with UK employment legislation, company policies, and TJX culture while partnering with operational leaders and HR Business Partners on strategic initiatives.

This role is primarily based at our Home Office in Watford, with travel across the South London region as needed.

Key Responsibilities

Advisory & Case Management:

Provide expert ER advice to managers and HRBPs, ensuring alignment with legislation, policy, and business objectives.

Manage ER cases from low-risk issues to complex matters such as dismissal, harassment, and reputational risk.

Deliver strategic guidance on restructures, redundancy, and contract variations.

Tribunal & Litigation:

Coordinate tribunal claims and early conciliation processes with internal and external legal teams.

Manage documentation, disclosure, and liaise on case strategy and costs.

Policy & Compliance:

Review and update UK policies and procedures, ensuring compliance and effective implementation.

Monitor adherence to policy and legal requirements, providing insights and reports.

Projects & Change Management:

Lead ER-related projects and support HRBPs with strategic change initiatives.

Represent ER on pan-European projects, providing subject matter expertise.

Training & Development:

Deliver ER-focused training to managers and HR teams.

Share employment law updates and build ER capability across the business.

Other Responsibilities:

Maintain accurate records of ER cases, tribunal claims, and conciliation activity.

Build strong relationships with internal stakeholders and external suppliers.

Support the roll-out of new ER initiatives across UK and Europe.

What We’re Looking For

Strong ER expertise with experience in case management and senior advisory roles.

Excellent communication, influencing, and relationship-building skills.

Ability to work independently across multiple locations and manage priorities effectively.

CIPD qualified (or equivalent) preferred, with experience in retail or similar fast-paced environments.

Confident, resourceful, and able to navigate ambiguity with integrity and professionalism.

Key Skills & Attributes

Commercial ER knowledge and ability to challenge constructively.

Strong analytical skills with attention to detail and accuracy.

Ability to manage complex cases under pressure and meet deadlines.

Well-developed IT skills for data analysis and reporting.

Creative problem solver with a structured approach to work.

Why Join TJX Europe?

We’re a global retailer with a culture built on collaboration, integrity, and innovation. You’ll have the opportunity to make a real impact, work on challenging projects, and grow your career in a supportive and fast-paced environment.

As proud as we are of our past success, it’s our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation.