Senior Facilities Manager

ABOUT THE ROLE

We are seeking an experienced Senior Facilities Manager to take ownership of facilities, maintenance and compliance across a portfolio of hotel properties in London. This is a hands-on, multi-site leadership position for someone who can combine strategic planning with practical day-to-day operational management. The successful candidate will be responsible for maintaining safe, compliant and well-presented properties while leading internal maintenance teams and external contractors.

KEY RESPONSIBILITIES

* Lead facilities and maintenance operations across multiple hotel sites, ensuring each property is safe, compliant, operational and maintained to a high standard.

* Manage and coordinate handymen, maintenance engineers, technicians and other property support staff across the portfolio.

* Plan and prioritise reactive maintenance, planned preventive maintenance and longer-term capital works.

* Own relationships with external contractors and suppliers, including tendering, performance management, cost control and service level agreements (SLAs).

* Monitor statutory and operational compliance, including fire safety, health and safety, water hygiene, electrical systems, gas systems, lifts, plant rooms and other building services as applicable.

* Manage maintenance budgets, purchase approvals and expenditure, identifying opportunities to improve value without compromising safety or guest experience.

* Carry out regular site inspections, maintain action plans and ensure defects are followed through to completion.

* Respond to urgent operational issues and coordinate appropriate out-of-hours support where required.

* Work closely with hotel and property management teams to minimise disruption to guests, residents, staff and hotel operations.

* Develop practical standards, reporting processes and maintenance schedules that can be applied consistently across the group.

* Support refurbishment, renovation and improvement projects, coordinating contractors, timelines, access and quality control.

* Provide clear reporting to senior management on risks, priorities, budgets, contractor performance and major works.

WHAT WE ARE LOOKING FOR

* Approximately 5 years of facilities, maintenance, property or building-services experience, with atleast 3 years at management level.

* Proven experience managing multiple sites, ideally within hotels, hospitality, serviced accommodation, residential property or another operational property environment.

* Demonstrable experience leading maintenance teams and managing third-party contractors.

* Strong knowledge of planned and reactive maintenance, compliance, contractor management, SLAs and building-services operations.

* Commercial awareness, including budgeting, procurement, quotation review and cost control.

* Excellent organisation and prioritisation skills, with the ability to manage several live issues across different sites at the same time.

* A practical, hands-on approach and the confidence to inspect problems, challenge contractors and make sound operational decisions.

* Clear communication skills and the ability to work effectively with senior management, hotel teams, suppliers and engineers.

* A full UK driving licence would be advantageous for travel between sites
Only candidates based in UK and eligible to work in UK are allowed