Senior Freight Forwarder

Job Req Number:  118035
Time Type: Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

​​Senior Freight Forwarder, Export Gateway Operator

Feltham, Monday to Friday

Main Purpose of the role

DSV is recruiting for an Export Gateway Operator at our Feltham location. Reporting to the Export Gateway Manager, you will support the day-to-day operations of the Gateway department. This is a dynamic and fast-paced environment, handling a wide range of products, destinations, and shipment types. If you enjoy variety and thrive in a busy operational setting where no two days are the same, this could be the role for you. 

What will you be doing?

• Manage and coordinate export air freight shipments, ensuring timely processing and on-time departures.


• Prepare, review, and maintain accurate export documentation, including AWBs, manifests, customs entries, and freight system records.


• Coordinate with airlines, handling agents, warehouse teams, overseas offices, and customers to secure bookings, manage cargo movements, and provide shipment updates.


• Ensure compliance with aviation security, customs, and industry regulations, including IATA, CAA, HMRC, and destination-country requirements.


• Monitor shipment progress, proactively resolved operational issues, and escalated potential delays to maintain service standards.


• Maintain accurate cost and rate information while supporting continuous improvement, cargo security, and health and safety procedures.

About You

• Over 2 years of experience in Export Air Freight operations, including direct carrier and airline coordination.


• Strong knowledge of ULD planning, build processes, and aircraft loading requirements across multiple aircraft types.


• Experienced in handling specialised cargo, including Aerospace, Automotive, Dangerous Goods (DG), and Pharmaceutical shipments.


• Customer-focused professional with excellent communication skills and a commitment to delivering high-quality service.


• Proven ability to work effectively under pressure, prioritise competing tasks, and resolve operational challenges efficiently.


• Strong attention to detail, accuracy, numeracy, and IT proficiency, with experience adapting quickly to freight management systems, including CargoWise One (CW1).

What can we offer you?

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

Enhanced Annual Leave Entitlement from your start, which increases with length of service.

Salary Sacrifice Cycle Scheme

Employee counselling, for support with physical and mental wellbeing

Company Pension, which, when a member of, also provides access to Life Cover and Critical Illness cover

Next Steps

If this sounds like the next step for you, please follow the links and apply with your CV without delay!

Please be aware that all successful candidates will undergo necessary right-to-work checks and certain sites require 5-years’ worth of referencing and criminal record checks.

We do not accept CV details from Recruitment Agencies unless DSV have engaged directly regarding the role requirements beforehand.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.