Senior Guarantees Advisory Manager

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

Global Trade Solutions (GTS) vision is to ‘connect the world through trade’ by bringing the future of trade to our clients through Global Trade Solutions. Trade is changing, clients need us more than ever, and new models and capabilities are needed to compete. For our customers, we need to remain committed to being strategic partners, global connectors, and innovative problem solvers to help businesses and economies grow.

We are currently seeking an experienced individual to join this team in the role of Senior Guarantees Advisory Manager. The base location for this role can be London, Birmingham or Manchester with Hybrid working.

The is a client-facing and middle office role and will deliver globally connected, excellent and market leading service to clients, Premium or Standard, in line with GTRF Services model. The jobholder is responsible for managing, owning and handling the transactional needs of assigned clients.

In this role, you will:

• Deliver UK’s GTRF Services strategy and operating model, aligned with the global GTRF Services target operating model.
• Effectively case manage Guarantee applications (both issuance and amendment) received outside the Bank Customer Portal through to successful execution with zero referrals. Detailed discussions to be held by phone with clients that do not use digital channels to send application forms.  
• Check the application requests before they reach the processing teams confirming limits set up, KYC and other critical elements are in place to enable servicing for the issue and amendment of Guarantees and Standby LC including verification that the wording is pre-approved before an application is submitted while ensuring that all complies with the customer’s instructions.
• Act as Key SME for transactional technology such as Adobe live sign.
• Actively drives education across the business to inject efficiency into the process both onshore and offshore Contribute to achieving the overall business objective of referral reduction, reduced sales time on service, proactive management of GTRF service performance and increased clients’ usage of self-serve solutions to aid revenue growth and retention. 
• Ensure full compliance with relevant governing rules/FIM/Group Audit as well as other external regulatory guidelines and compliance requirements. 
• Understand and review processes to identify best practice which can then be shared, implemented and embedded across multiple teams.

To be successful in this role you should meet the following requirements:

• In-depth knowledge of Trade, specifically Guarantees – key understanding of guarantees practices and policies typically obtained over a period of time performing a variety of tasks within the operational environment.
• Strong knowledge on Guarantees and Standby LCs wording reviews and the applicable rules and regulations.
• Experience of working with local and regional teams to challenge and identifying processes where improvements can be made with a track record of success.
• Superior communication and influencing skills to manage clients and stakeholders in this complex environment. 
• Able to independently make sound business decisions using experience, good judgement and business sense.
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500