Senior Hospital Contracts Adviser

Location: Bupa Place, Salford Quays or Willow House, Staines 

Full time, 37.5 hours per week  

Hybrid working options available  

Permanent Contract  

Salary: From £32,800 dependant on experience 

We consider all types of flexibility, including locations, hours and working patterns. 

We make health happen 

Join Bupa’s Hospital Management Team as a Senior Hospital Contracts Adviser! You’ll be responsible for managing the relationships and negotiating contracts with hospital and clinic providers, and all associated administration. You’ll prepare draft contracts and pricing schedules and review proposals from your own portfolio of providers. 

How you’ll help us make health happen: 

• Liaise with providers to ensure the timely submission of tender responses, contracts and quality submissions. 

• Make sure annual price increases are processed correctly. 

• Monitor and update the contracts database and other systems. 

• Make sure the information contained in provider submissions is complete and accurate, and chase for responses to queries and price agreements for new services 

• Review hospital cost trends, quality of service data and provider complaints to identify issues for investigation with Contract Executives and Snr Managers. 

• Prepare review packs for discussion at quarterly review meetings. 

• Monitor provider billing backlogs and work with providers to resolve billing issues. 

• Agree one off prices with providers for provision of non contracted services and ex-gratia payments, working within Bupa Governance framework. 

• Work with providers to make sure our administrative processes and procedures are followed, and instances of non-compliance are identified and addressed with providers. 

• Work with providers and service teams to make sure escalated provider queries relating to aged debt / accuracy of Bupa payment are resolved quickly and effectively. 

• Lead the resolution of complaints about hospitals, and also complaints about the level of service provided internally. 

• Play an active role in delivery of projects impacting hospital contracts and administrative processes. 

Key Skills / Qualifications needed for this role: 

• A numerate, analytical, highly organised administrator with confident, engaging communication skills. 

• Experience of working with data analysis tools such as Excel, Power BI and similar to understand and interpret data and risk trends. 

• Proven success in communicating with and influencing internal and external stakeholders; experience owning relationships with stakeholders. 

• Familiar with reading, interpreting and drafting contracts. 

• Strong stakeholder management and collaborative relationship-building skills 

• An effective, influential, commercially minded negotiator, with experience of contracts management and negotiation or tendering 

• Objective, analytical and lateral thinking with a ‘can-do’ attitude with the ability to summarise and communicate complex issues clearly and meaningfully. 

• A rational thinker with a keen eye for detail, able to spot and resolve issues and opportunities to improve processes. 

• An energetic team player, comfortable at managing your own workload and prioritising competing demands from multiple stakeholders. 

Benefits 

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. 

Joining Bupa in this role you will receive the following benefits and more: 

• 25 days holiday, increasing through length of service, with option to buy or sell 

• Bupa health insurance as a benefit in kind 

• An enhanced pension plan and life insurance 

• Onsite gyms or local discounts where no onsite gym available 

• Various other benefits and online discounts 

At Bupa we adhere to a structured framework when awarding any changes to salary. We believe this creates a fair and consistent approach for all colleagues looking to grow or change role. For more guidance please click HERE. 

Before you apply for a vacancy, please ensure your job history on your workday profile is up to date with all your career history and achievements.  This will mean the Recruitment team have all the relevant information they need to review your application. 

Please be aware that if you’re successful in securing this role there may be changes to your notice period and other terms and conditions, your recruiter will be able to advise what this means for you during your application. 

Why Bupa? 

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.