Senior HR Services Manager

Working Hours: Full time 37.5 hours per week - Mon to Fri The Senior HR Services Manager role is accountable for managing a team of HR Services professionals responsible for providing remote support services (via email & webchat) offering advice and consultancy support on the interpretation of standardised HR processes and plans to employees, managers and the business. Key accountabilities: Full people management responsibility for a team of HR shared services professionals, both onshore & offshore. Defining team-operating standards, sets direction and enables performance of the team. Influence decisions and contribute to the functional policies, processes and practices to ensure alignment to global processes and best practices; Negotiate internally and influences senior stakeholders and line managers to obtain approval of business cases on the improvement and changes of systems processes and policy; Proactively build knowledge and competence internally and externally to identify and deliver new services and processes; Apply complex evaluative judgement to lead the team in solving complex or novel situations, delivering changes across HR shared services when necessary and driving automation. Leading a range of HR Services including Payroll, Vetting, Policy Integration, Employee Experience and Operational Delivery through VOIS. Lead the HR Services Transformation influencing global roadmaps to improve customer experience through process re-engineering. A technical expert with a sound understanding of HR processes and operations with ability to meet agreed KPIs and service levels. Knowledge and understanding of global and local HR systems and the HR capabilities they support. Strong communication skills, able to clearly translate technical concepts for senior, non-technical audience. Balanced thinker and able to bring teams together to resolve issues that are at the highest escalation levels ( being able to make sound judgements /interpretations with sometimes ambiguous information. Previous experience of integrating HRIS systems advantageous.