Senior ICT Infrastructure Specialist

Job Title: Senior ICT Infrastructure Specialist
Reporting To: ICT Infrastructure Manager
Direct Staff: None
Salary: £40,000 - £42,000

Work on projects to develop and improve the centrally installed infrastructure of FSE/PAGO within Europe. Ensure maximum effectiveness and efficiency (cost and uptime) across different platforms in Middleware, Operating Systems, Standard/Universal/Communication Software, and the hardware platforms these run on.

• Support the design, development, and implementation of ICT infrastructure projects in line with architecture standards, including storage, server, networking, and client-related projects.

• Support the operation and maintenance of ICT systems to ensure stable, reliable, and uninterrupted operation. This includes documentation, second-line support, change management, and upgrade planning.

• Contribute to the development of the ICT department by using, maintaining, and improving internal processes and services, following best practices.

• Align with business and ICT stakeholders by monitoring and reporting on KPIs, SLAs, and performance data.

• Provide timely feedback and updates to business users.

• Proactively solve IT issues and advise the business on structural resolutions.

• Monitor the network, storage, etc., to detect and prevent issues in advance.

• Coach assistants and specialists in infrastructure to support their growth.

• Coordinate the implementation of non-standard changes and projects as a project member or project manager.

• Support multiple business units across five or more international sites in Europe.

Specialised Knowledge (Education and Experience):

• Specialist IT training to at least degree level.

• Several years of practical experience in a similar role.

• Fluency in English (spoken and written); German is a plus.

• Broad specialist knowledge of relevant hardware and software.

Management Skills (Planning, Organization, and Integration):

• Strong quality and security awareness.

• Service-oriented and customer-focused.

• Structured and proactive work style.

• Good organizational skills.

• Willingness to travel moderately within Europe.

Social Skills (Communication and Teamwork):

• Service-oriented with strong business communication skills.

• Willingness to travel as needed.

• Flexibility to work in a dynamic, international environment.

• Team player with international collaboration experience.

Pearson Whiffin Recruitment - IT Division.