Senior Improvement Officer

Job Description Service Improvement Officer

Remote position with travel required across London. Please note that you do not need to be based in London to apply for this role; however, you must be able to travel throughout London as needed.

What we offer
We’re creating brighter days. Fresh challenges. Exciting opportunities. With a career as s Service improvement Officer at City and County Healthcare Group every day will be different to the next. This is a new role and will offer you the opportunity to do meaningful and rewarding work that makes a real difference to our clients lives and your career.

What you’ll do
We're seeking a proactive Service Improvement Officer to join our team. You will collaborate closely with internal stakeholders like the Head of Quality and Risk, Clinical Support Managers, and branch managers, as well as external partners including healthcare professionals and commissioning organisations. Your key responsibilities include ensuring compliance with statutory requirements, implementing change management plans to enhance service delivery, and providing training and support to managers. If you have experience in service improvement and compliance, along with excellent communication skills, apply now to make a meaningful impact in our organisation

What you need
You will demonstrate a strong track record in service improvement and compliance within a similar role. Essential skills include a comprehensive understanding of regulatory requirements and quality assurance processes, along with exceptional communication and interpersonal abilities. You should exhibit proficiency in driving change and delivering results, as well as the capability to work collaboratively with diverse teams and stakeholders.
Previous experience in conducting audits, implementing change management plans, and providing training and support to managers would be advantageous. This role requires a proactive individual with a keen eye for detail and the ability to thrive in a fast-paced environment while ensuring the highest standards of service delivery and regulatory compliance.

What you’ll get
We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses. You’ll have the support to develop your career, either within your region or the wider City & County Healthcare Group. We’ll also empower you to feel proud of the impactful and meaningful work that you do.

We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.
We will also offer you:
25 Days Holiday
Occupational Maternity Pay & Adoption Pay
Occupational Paternity Pay*
Death in Service Payment*
Occupational Sick Pay
Enhanced pension contributions*

*subject to terms and conditions and qualifying period

Why choose us?
We see extraordinary achievements happen every day thanks to the talent and commitment of our people. We want to transform the care industry by working smarter, using innovative tech and driving forward positive change. As the largest care company in the UK, we have the size and success to offer you a world of career opportunity, choice and security. Join us on our journey
City and County Healthcare Group is an Equal Opportunities Employer.