Senior IT Engineer

Senior IT Engineer

Sevenoaks

£40-45k

Join a fast-paced, customer-focused IT services team as a Senior Support Engineer, supporting and maintaining modern IT infrastructures across a broad client base. This role involves troubleshooting complex issues, managing escalations, and working with a wide range of technologies.

Key Responsibilities

• Provide 3rd line support and resolve escalated technical issues across servers, networks, cloud, and desktop environments

• Maintain infrastructure: AD, Exchange, firewalls, backup systems, virtualisation platforms (Hyper-V, VMware)

• Ensure SLAs are met and deliver outstanding customer service via phone, email, and remote support

• Accurately document support activities and update client systems

• Liaise with 3rd party vendors to manage escalations and resolve issues

Key Skills & Experience

• Proven 3rd line IT support experience in a managed services or enterprise environment

• Strong knowledge of Windows Server, Microsoft 365, Azure, Exchange, SharePoint, Intune, and Active Directory

• Virtualisation: VMware (vSphere, ESXi), Hyper-V

• Backup technologies: Veeam, Commvault

• Solid networking skills: TCP/IP, DNS, DHCP, VLANs, VPNs, firewall config (FortiGate, Palo Alto, Meraki etc.)

• Scripting experience (PowerShell); knowledge of SQL, Linux, and MacOS a plus

• Excellent communication, documentation, and problem-solving skills

• Relevant IT certifications are an advantage (e.g. Microsoft, VMware, Cisco)

Be part of a collaborative team where your expertise will drive real impact for clients.
Apply now to take the next step in your IT career.