Senior IT Engineer

Job purpose

The Senior IT Engineer will be responsible for the support, change/enhancement, maintenance of IT Services that enable NBKI IT to deliver strategic IT services to NBKI. Whilst ensuring these IT Services are aligned to UK best practices and NBKI standards whilst delivering value to NBKI business. 

Key responsibilities and accountabilities

• Design, deploy, and maintain cloud infrastructure using Azure services 
• Collaborate with the IT team to develop and implement cloud migration strategies
• Delivery of 2nd/3rd line operational support for IT services including working with 3rd party providers
• Design, implement, and maintain complex IT infrastructure solutions that meet the bank's business needs 
• Monitor and optimize cloud infrastructure performance and costs 
• Supporting IT Application and Change and Delivery Teams on a pipeline of IT Operations maintenance and enhancement activities
• Troubleshoot and resolve any issues related to Azure services
• Supporting IT Infrastructure Changes by providing technical expertise at CAB meetings and, where required, the technical resources to implement changes
• Vulnerability and endpoint management across the infrastructure estate prioritising remediation, risk levels and closure within SLA
• Monitor the performance of systems and troubleshoot any issues that arise
• Collaborate with other IT teams to ensure the security and integrity of our systems
• Keep up to date with the latest technology trends and make recommendations for improvement
• Maintain documentation and standards for IT infrastructure operations
• Provide technical expertise and support to other IT teams and business units
• Participate in disaster recovery planning and testing and implement security measures to protect against cyber threats and ensure compliance with regulatory requirements
• Communicate effectively with various stakeholders, including senior management, to present technical solutions and plans
• Working with Head of IT Operations, Chief Technology Officer and 3rd party specialists on the design of new IT platforms
• Promote and leverage NBKI Technology platforms to improve Technology services that are delivered to users and customers
• Work with projects and changes to utilise existing platforms to deliver enhancements and new services that align with NBKI strategy
• Support, development and enhancement of cloud services (IAAS, PAAS and SAAS

Any other tasks are at the discretion of the Head of IT Operations.

Committee membership/involvement

None at present.

Qualification & Experience

• Degree in Computer Science or relevant discipline (Preferred)
• Experience of working in financial services (Preferred)
• ITIL V4 foundation (as minimum)
• Experience of managing Microsoft Azure service models (IAAS, PAAS and SAAS)
• Azure Administrator Associate Certification, AZ-104 (Preferred)

Essential Competencies / Skills  

• Ability to work in a small team and specializing
• Analytical thinker as well as strong Planning, Problem Solving and organization skills
• Effective communicator
• Experience managing and delivering IT platforms
• Proactive ‘can do’ approach and lateral thinker
• Experience with Office 365 administration, including Microsoft teams.
• SQL Server management
• Experience of ITSM systems (Sunrise would be beneficial)
• Expert technical experience of a Server, VMWare, SAN
• General Network administration and troubleshooting (firewalls, VLANs, subnetting, VPNs, DNS, DHCP, Wi-Fi, etc).
• 3 years+ experience specializing supporting and administering Microsoft Servers (2012 – 2019), Active Directory, Group Policy, Desktops (Windows 11) and Applications (M365). Experience with Office 365 administration, including Microsoft teams.
• Experience of vulnerability, endpoint management and security patching tools (Tenable, NinjaOne) 
• Experience of software management automation tools (Nerdio, SCCM, Intune, Chocolatey)
• Experience of PAAS IT Monitoring Tools (AppDynamics, Dynatrace, Datadog)
• Ability to create and maintain technical documentation
• Experience supporting Microsoft AVD

Key success factors

• Excellent availability and support of IT Services exceeding agreed SLAs
• Appropriate uplift in maturity of Technology platforms to support the delivery of the NBKI IT strategy
• Strategic and proactive enhancement of NBKI Technology platforms and services
• Delivery of platforms that enable efficient services and value being delivered to users and customers
• Proactive approach with both internal and external stakeholders