Senior IT Engineer

Senior IT Engineer | Fyfield, Oxfordshire | Full Time | £46,000-£58,000 per annum (depending on experience) | Business/performance related bonus

Are you ready to take your career to the next level with a company that has been a cornerstone of IT solutions for businesses for over 30 years?

Our client is passionate about technology, innovation, and creativity. They are seeking a dynamic Senior IT Engineer with a focus on Cisco networking and Fortinet Firewalls to join their team and contribute to their continued success.

The Role

You will play a crucial role in implementing and managing new projects and installations, providing remote and on-site end-user support, and maintaining existing infrastructure. Your responsibilities will include problem analysis, documentation, and ensuring configurations are up to the highest standards.

Key Responsibilities

Network Design & Implementation

Architect scalable networking solutions based on individual business requirements
Work with senior management to define Aegis policies and procedures
Create network topologies and diagrams
Recommend network hardware and software improvements to enhance service delivery and profitability
Implement new network technologies and infrastructure upgrades
Support, Maintenance & Troubleshooting

Monitor network performance and identify potential issues
Conduct problem analysis and investigations, diagnosing and resolving complex network problems
Ensure all systems are monitored and backed up at agreed intervals
Perform routine network maintenance checks
Provide and coordinate on-site end-user support
Escalate critical network issues to management when required
Network Security

Implement network security policies and best practices
Ensure network systems are protected and accessible only by engineers with the appropriate skillset
Identify and mitigate network vulnerabilities
Test and apply security patches and firmware updates to maintain system security
Capacity Planning & Optimisation

Assess network capacity and plan for future growth
Optimise network performance through traffic analysis and necessary adjustments
Implement network load-balancing strategies
Team Leadership & Mentoring

Provide technical guidance and support to junior engineers
Train and develop team members on new technologies
Review and approve network changes
Support other teams when required to ensure customer systems remain operational and maintained
Documentation & Reporting

Maintain detailed network documentation, including procedures, configurations, and diagrams, to a high standard
Generate network performance and security reports for management
Network Management Responsibilities

Operational management of networking systems
Manage field engineers to ensure fixes and installations are completed within contractual and project timescales
Advise senior management of any required changes to engineer schedules to ensure adequate team coverage
Manage network-related projects
Participate in management meetings relating to network projects and support tickets
Collaborate with other teams to ensure projects are delivered as defined
Participate in engineer reviews and training schedules
Ensure all new deployments and upgrades are updated within WUG, SolarWinds, and IT Glue
Requirements

Essential

4-5+ years' experience in a similar IT infrastructure or network engineering role
Proven ability to build and maintain lasting customer relationships
Expertise in providing both remote and on-site support
Ability to commute to Fyfield, Oxfordshire and work in a fully office-based role
In-depth knowledge of Cisco routers and switches
Experience with Fortinet firewall configuration, management, and reporting
Strong networking knowledge, including TCP/IP, routing, connectivity, and IT security
Windows Server administration experience
Excellent written and verbal communication skills
Active Directory and Azure AD administration
Desirable

Strong Microsoft technology experience, including Azure, Microsoft 365, and Intune
Experience with Windows Hyper-V and Hyper-V clustering
Experience supporting Windows 10/11 and Apple devices
Experience with Intune, Apple, and Meraki MDM solutions
Knowledge of backup technologies and disaster recovery processes
Microsoft SQL Server experience
What’s In It For You

Business/performance-related bonus
Potential company vehicle for the right candidate
Company pension
Employee discount
Flexible schedule
Private Health Care
Group Life
Eligible for profit-share after 12 months of continuous service
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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