Senior IT Engineer - T3

Senior IT Engineer - T3 in Dunbartonshire | Redsquid Search Search These jobs were popular with other job seekers Cisco Catalyst NOC Engineer MECS Communications Ltd Glasgow (G2), G2 4JR Negotiable 3 hours ago NEW Network Engineer VIQU IT Recruitment Glasgow Area, G2 1AL £45k - 56k per year 4 days ago Mainframe Automation & Batch Analyst Exalto Consulting ltd Bradford (BD1) £Negotiable - DOE 4 days ago 2nd Line Technical Engineer Redsquid Glasgow Area Competitive 3 hours ago NEW Tendering Engineer COMPLETE TALENT SERVICES LIMITED East Kilbride, Glasgow (G74) From £46,000 to £51,000 per annum 3 hours ago NEW IT Systems Analyst – Epicor BisTrack Erin Associates Highlands & Islands, NG2 £45000 per annum, Benefits excellent benefits 1 month ago Telecoms Field Network Engineer MECS Communications Ltd Glasgow (G2), G2 4JR Negotiable 3 hours ago NEW Practice Manager Zachary Daniels Glasgow, Lanarkshire £40000.00 - £42000.00 per annum + Benefits 3 days ago Services Manager The Richmond Fellowship Scotland Stevenston (KA20) £49158.00 to £49158.00 per year 1 week ago Infrastructure Engineering Lead Analyst Damia Group Ltd Glasgow (G1) £475 - £525 per day 2 weeks ago Cisco Catalyst NOC Engineer MECS Communications Ltd Glasgow (G2), G2 4JR Negotiable 3 hours ago NEW Network Engineer VIQU IT Recruitment Glasgow Area, G2 1AL £45k - 56k per year 4 days ago Mainframe Automation & Batch Analyst Exalto Consulting ltd Bradford (BD1) £Negotiable - DOE 4 days ago 2nd Line Technical Engineer Redsquid Glasgow Area Competitive 3 hours ago NEW Tendering Engineer COMPLETE TALENT SERVICES LIMITED East Kilbride, Glasgow (G74) From £46,000 to £51,000 per annum 3 hours ago NEW IT Systems Analyst – Epicor BisTrack Erin Associates Highlands & Islands, NG2 £45000 per annum, Benefits excellent benefits 1 month ago Telecoms Field Network Engineer MECS Communications Ltd Glasgow (G2), G2 4JR Negotiable 3 hours ago NEW Practice Manager Zachary Daniels Glasgow, Lanarkshire £40000.00 - £42000.00 per annum + Benefits 3 days ago Services Manager The Richmond Fellowship Scotland Stevenston (KA20) £49158.00 to £49158.00 per year 1 week ago Infrastructure Engineering Lead Analyst Damia Group Ltd Glasgow (G1) £475 - £525 per day 2 weeks ago Senior IT Engineer - T3 Redsquid Dunbartonshire Permanent Published: 4 hours ago Competitive Senior IT Engineer - T3 Redsquid Senior IT Engineer - T3 As our Senior IT Engineer, you will be responsible for: Acting as an escalation point to 1st and 2nd line technicians. Providing technical Support and ticket resolution for servers and infrastructure across a broad range of customers and technologies. Maintaining a high degree of customer service for all IT Support queries and projects. Accurately updating /maintaining our ticketing system and striving to exceedSLAs. Responding to enquiries from clients and escalated tickets and effectively resolve any server hardware or software problems. Liaising with third party softwarehardware providers to expedite prompt resolutions for clients. Provide guidance on cybersecurity and IT best practices. Effectively managing tickets & task through a PSA. Managing Project works efficiently. Mentoring and supporting colleagues. Providing technical support resource to support teams. Maintain accurate technical documentation and asset records. Out of Hours work on occasion Skills / Experience preferred: Proven experience in a 2nd/3rd line support role within an MSP. Windows Server 2012, 2016 and 2019 installation, operation and troubleshooting Varied Cloud Solutions experience. Configure and manage virtualised environments (Hyper-V, VMware). Familiarity with backup solutions, RMM tools, and IT security practices. Exchange Online, Microsoft 365 deployment, operation and troubleshooting Active Directory and Group Policy Administration Microsoft Azure deployment, support and development exposure. Networking – Routers/Switches/Firewalls installation, operation and troubleshooting Cisco Meraki &Unifi configuration, deployment & management Connectivity – Experience specifying and deploying Fibre, MPLS, EFM,vDSL. Network troubleshooting TCP/IP, DNS, DHCP, LAN/WAN, IPSec Excellent troubleshooting and communication skills across a variety of disciplines Desirable/advantageous Telephony – 3CX,Gamma, Microsoft Business Voice. Preferred Qualifications: HND or BSC / Degree in Computer Science Relevant certifications & accreditation -e.g.CompTIA, Microsoft, Azure Fundamentals would be an advantage. ITIL v4 certification(or willingness to work towards it) Current Driving License and owncar required. 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