Senior IT Service Desk Support - Sutton Area Only

This advert will be updated with further information once I have met the client. You must live in the vicinity of Sutton to be considered for this role.

Your new role

Reporting to the IT & Digital Transformation Manager, and working closely with the IT Service Desk Support to support employees at all levels throughout their employment life cycle to work efficiently, compliantly, and securely.

Role definition

Providing support to staff using the Topdesk ticketing system, applications including Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint & SharePoint) as well as Salesforce, JD Edwards.
Installing and configuring computer hardware, operating systems, and applications.
Installing and configuring iPhones, operating systems, and applications, using Intune & Apple Business Manager.
Supporting the roll-out of new systems & applications.
Maintain other company hardware, such as all-in-one printers, Logitech Video conference & CCTV.
Administration and support of Windows operating systems.
Provide End User training where required.
Ensure Assets are disposed of in accordance with the WEEE directive.
Working with suppliers on purchasing hardware & software. Working with third party support companies. Working on digital transformation projects.
Implementing EDI for suppliers.

In addition, the perfect candidate will have

Strong, demonstrable IT skills, particularly Office 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune.
Good working knowledge of iPhones and Apple Business Manager.
An aptitude for learning new systems.
A keen eye for detail and confidence in dealing with data.
Clear communication both in person and across email/Teams/phone.
A logical and considered approach, acting with integrity and responsibility.
The ability to take instruction and fulfil the tasks independently or collaboratively as required.
Excellent organisational skills and ability to prioritise conflicting demands.
Great team ethic and a motivated, positive attitude.
Over three years' experience working in IT Support within a professional, corporate environment.
Salesforce CRM knowledge.
ERP knowledge.
Project management experience.
Willing to get involved in digital transformation projects

What you need to do now

If you are a good match for the above, live in the appropriate location, and have the right to work in the UK (without sponsorship), apply now and give Lorenz Pasch at Hays a call on .

My contact details are also on my LinkedIn page.

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