Senior IT Support Engineer

Bristow Holland is delighted to be working with a well-established and growing business in Ipswich that is looking to add an experienced Senior IT Support Engineer to its team. This is an excellent opportunity for someone who is passionate about IT and enjoys solving technical issues in a fast-paced, collaborative environment.

The successful candidate will play a key role in providing 2nd line support across the organisation, ensuring that users receive timely and professional assistance with hardware, software, and system-related issues. You’ll be part of a friendly, supportive team that values knowledge sharing and continuous improvement.

Responsibilities:

• Provide high-quality 2nd line technical support to end users, both remotely and face-to-face.
• Troubleshoot and resolve issues with hardware, software, network connectivity, and user accounts.
• Administer and support Office 365, including Exchange Online, Teams, and SharePoint.
• Manage Active Directory, including user accounts, group policies, and access permissions.
• Diagnose and resolve problems with Windows operating systems and core business applications.
• Log and manage support requests using the IT ticketing system, ensuring timely updates and resolution.
• Escalate complex or unresolved issues to senior engineers or third-line support as required.
• Deliver excellent customer service and communicate technical issues clearly to non-technical users.

Key Skills:

• 2+ years of experience in an IT support role, ideally within a multi-user environment.
• Strong working knowledge of Office 365, Active Directory, and Windows OS (Windows 10/11).
• Confident in supporting end users across desktops, laptops, printers, mobile devices, and basic networking.
• Experience working with ticketing systems and managing a busy support queue.
• A positive, customer-first attitude with strong communication and interpersonal skills.
• Ability to work independently, manage workload effectively, and know when to escalate.