Senior IT Support Engineer - Sport Travel

Destination Sport 

Senior IT Support Engineer 

This is a hybrid role based in our Manchester office, you must live within a commutable distance. 
Occasional domestic/ international travel to remote offices 

Welcome to Destination Sport Group where we set the global standard in sports travel, offering a uniquely holistic approach to partnerships not seen before. Our unique global sports travel business offers our partners the very best in everything they need in order to succeed. We are proud to have 7 market leading sports travel companies in our group, helping millions of customers to enjoy sport. https://destinationsport.com/

Our new Senior IT Support Engineer will be responsible for ensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action to Infrastructure, Security & Technical Project Delivery for both the internal IT team and wider Business Stakeholders.

This is a varied & hands on role, as our new Senior IT Support Engineer you will:

• Work with our 7 sport companies within Destination Sport Group to ensure our IT Systems and infrastructure are maintained, optimised and protected against any threats

• Autonomously manage IT projects, collaborating closely with the IT Infrastructure Manager to deliver efficient technical solutions

• Proactively identify, recommend and implement improvements and efficiencies across our IT systems and infrastructure

•  Proactively identify, recommend and implement security improvements in our IT Systems and Infrastructure

• Respond to Security alerts from MS Defender and SOC in timely manner ensuring all effected parties are notified of any threats

• Proactively monitor the service health our Microsoft and Azure estates and take any action required to resolve any issues and notify our stakeholders if applicable

• Maintain and update network Infrastructure (where appropriate) in the Manchester office

• Provide support to and resolve any incidents, problems or requests and make improvements associated with these technologies:

  • End User Device Image – Autopilot 

  • Patch process 

  • Backup maintenance  

  • Server Estate (Cloud & on premise) 

  • Azure Active Directory (Entra ID) 

  • Software Deployment (Intune/MDM) 

  • Device Management and optimisation using appropriate toolsets 

  • Cloud Telephony platform 

  • KeyIVR 

  • Networking maintenance / architecture, Firewalls, Layer 3 switches, Access Points, VPN etc  

  • Print Management (inc Papercut) 

  • Microsoft 365 ecosystem / infrastructure 

  • Domain management & maintenance  

  • Microsoft Teams Rooms and AV solutions 

  • Enterprise Application Management / Integration in Azure 

  • Asset management 

  • Network Patching 

  • Remote Site Management 

  • System Security including the use of Microsoft Defender / Purview 

•  Work closely with the existing IT Infrastructure Manager to ensure security for office based & remote workers. As an ISO27001, BS10012, ISO22301 and Cyber Essentials Plus accredited business you must always carry out your role according to company IT policies.

•  Assist with the handling of confidential information by ensuring appropriate file permissions are set

• Verify Microsoft 365, AD & AV set-up is as per company policy including memory stick blocking etc

• Assist with user education both remotely & face to face 

• Check and be ready for disaster recovery or business continuity plans to be brought into action

• Carry out critical checks that enable proactive action to prevent any significant failure

Work with our 7 sport companies within Destination Sport Group to ensure our IT Systems and infrastructure are maintained, optimised and protected against any threats

Autonomously manage IT projects, collaborating closely with the IT Infrastructure Manager to deliver efficient technical solutions

Proactively identify, recommend and implement improvements and efficiencies across our IT systems and infrastructure

 Proactively identify, recommend and implement security improvements in our IT Systems and Infrastructure

Respond to Security alerts from MS Defender and SOC in timely manner ensuring all effected parties are notified of any threats

Proactively monitor the service health our Microsoft and Azure estates and take any action required to resolve any issues and notify our stakeholders if applicable

Maintain and update network Infrastructure (where appropriate) in the Manchester office

Provide support to and resolve any incidents, problems or requests and make improvements associated with these technologies:

• End User Device Image – Autopilot 

End User Device Image – Autopilot 

• Patch process 

Patch process 

• Backup maintenance  

Backup maintenance  

• Server Estate (Cloud & on premise) 

Server Estate (Cloud & on premise) 

• Azure Active Directory (Entra ID) 

Azure Active Directory (Entra ID) 

• Software Deployment (Intune/MDM) 

Software Deployment (Intune/MDM) 

• Device Management and optimisation using appropriate toolsets 

Device Management and optimisation using appropriate toolsets 

• Cloud Telephony platform 

Cloud Telephony platform 

• KeyIVR 

KeyIVR 

• Networking maintenance / architecture, Firewalls, Layer 3 switches, Access Points, VPN etc  

Networking maintenance / architecture, Firewalls, Layer 3 switches, Access Points, VPN etc  

• Print Management (inc Papercut) 

Print Management (inc Papercut) 

• Microsoft 365 ecosystem / infrastructure 

Microsoft 365 ecosystem / infrastructure 

• Domain management & maintenance  

Domain management & maintenance  

• Microsoft Teams Rooms and AV solutions 

Microsoft Teams Rooms and AV solutions 

• Enterprise Application Management / Integration in Azure 

Enterprise Application Management / Integration in Azure 

• Asset management 

Asset management 

• Network Patching 

Network Patching 

• Remote Site Management 

Remote Site Management 

• System Security including the use of Microsoft Defender / Purview 

System Security including the use of Microsoft Defender / Purview 

 Work closely with the existing IT Infrastructure Manager to ensure security for office based & remote workers. As an ISO27001, BS10012, ISO22301 and Cyber Essentials Plus accredited business you must always carry out your role according to company IT policies.

 Assist with the handling of confidential information by ensuring appropriate file permissions are set

Verify Microsoft 365, AD & AV set-up is as per company policy including memory stick blocking etc

Assist with user education both remotely & face to face 

Check and be ready for disaster recovery or business continuity plans to be brought into action

Carry out critical checks that enable proactive action to prevent any significant failure