Senior IT Support Engineer - Unlimited Growth Potential

We are a dynamic advertising company based in Birmingham. We specialize in creating innovative marketing campaigns for our clients across various industries. As we continue to grow, we’re seeking a talented Senior Support Analyst to join our IT team.

As a Senior Support Analyst, you’ll be responsible for providing exceptional technical support to our 500 users. You’ll handle 2nd and 3rd level support for PCs, general software, Azure, and Office 365. Your expertise will ensure that our systems run smoothly, allowing our creative teams to focus on delivering outstanding advertising solutions.

Responsibilities:

• PC Support:

  • Diagnose and resolve hardware and software issues for end-users.
  • Provide timely assistance with PC setup, configuration, and troubleshooting.
  • Collaborate with the IT team to maintain a reliable PC environment.

• General Software Support:

  • Troubleshoot software applications (including Adobe Creative Suite, marketing tools, etc.).
  • Assist users with software installations and updates.
  • Ensure compatibility and optimal performance of software across the organization.

• Azure Support:

  • Manage Azure resources, including virtual machines, storage, and networking.
  • Monitor system performance and address any issues promptly.
  • Collaborate with developers to optimize Azure-based applications.

• Office 365 Support:

  • Provide technical support for Office 365 applications (Outlook, Word, Excel, etc.).
  • Troubleshoot email, collaboration, and cloud-related issues.
  • Assist with Office 365 migrations and configurations.

Qualifications:

• Proven experience in a similar support role.
• Strong knowledge of PC hardware, software, and troubleshooting.
• Familiarity with Azure services and administration.
• Proficiency in Office 365 applications.
• Excellent communication and problem-solving skills.

Benefits:

• Competitive salary and performance-based bonuses.
• Hybrid work arrangement (work-from-home and office).
• Opportunities for professional development and training.