Senior IT Technician

Job Title: Senior IT Technician

Location: Birmingham & Willenhall ( 2 site travel required)

Salary: £38,000 - £45,000

Job Type: Permanent, Full Time

The Role

A well-established engineering and manufacturing group operating across multiple UK sites, is looking for a Senior IT Technician to take ownership of their Group IT environment. This is a hands-on leadership role covering around 120 users, blending day-to-day technical delivery with strategic infrastructure planning, cybersecurity ownership, and vendor management.

You'll be the primary escalation point for all infrastructure matters, working across on-premise and cloud environments to keep the business running securely and efficiently.

Key Responsibilities

* Own and maintain IT infrastructure across all UK sites – servers, endpoints, networking and cloud tenancy

* Lead cybersecurity controls: MFA, endpoint protection, patch management and vulnerability remediation

* Maintain and test backup and disaster recovery processes

* Provide 2nd/3rd line support as the primary escalation point

* Manage Microsoft 365, Entra ID (Azure AD), Intune and Exchange Online

* Administer Windows Server, Active Directory, Group Policy, DNS and DHCP

* Oversee network infrastructure – firewalls, VLANs, VPNs, Wi-Fi and site connectivity

* Support and optimise ERP/MRP systems and manufacturing integrations

* Manage third-party IT providers, contracts, licensing and procurement

* Lead IT projects such as migrations, network refreshes and system upgrades

* Maintain IT documentation, asset registers and network diagrams

* Translate technical risk and investment needs into commercial reports for leadership

What We're Looking For

* 5+ years in a hands-on IT infrastructure role

* Minimum 2 years in a lead/senior capacity with service ownership

* Strong knowledge of Windows 10/11, Microsoft 365, networking (TCP/IP, DNS, DHCP), Active Directory/Azure AD, and security (antivirus, MFA, patching)

* CompTIA Network+/Security+ essential

* Full UK driving licence and willingness to travel between sites

* ITIL Foundation, Cyber Essentials Plus, ISO 27001/NIST exposure desirable

* Experience with ERP/MRP platforms (SAP Business One, Epicor, Infor, Sage) and MES/SCADA integrations advantageous

* Backup/DR tools (e.g. Veeam) and virtualisation (VMware/Hyper-V) a plus

* Basic PowerShell scripting for automation (nice to have)

Why Apply?

This is an opportunity to take real ownership of infrastructure for a growing multi-site engineering group, with genuine influence over technology strategy, security posture and future acquisition readiness.

Apply:

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Only candidates based in UK and eligible to work in UK are allowed