Senior Lettings Manager

About MCR Homes

MCR Homes is part of the MCR Property Group, a leading UK property investment and development company with a diverse portfolio across residential, commercial, and mixed-use sectors. We are committed to delivering high-quality, well-managed homes and are continuously expanding our footprint across the UK.

As we continue to grow, we are now looking for a motivated and enthusiastic Senior Lettings Manager (Residential) to join our busy team in London and take ownership of all aspects of lettings across our developments in the South of England.

Role Overview

The Senior Lettings Manager – South will lead and manage the lettings function across our residential portfolio in the South of England. You will work autonomously, managing multiple responsibilities, often under pressure, while delivering excellent service to tenants and stakeholders. This role requires strong multitasking skills, commercial awareness, and the ability to drive occupancy and tenancy satisfaction.

Key Responsibilities

• Manage the full lettings process at developments across the South of England, from marketing through to tenant move-ins and ongoing tenancy management.
• Maintain and update property advertising on Rightmove and other online platforms, and liaise with local appointed letting agents.
• Oversee purchaser handovers, tenant move-ins, and carry out inventories.
• Address and resolve any occupier issues during the tenancy promptly and appropriately.
• Manage financial processes related to lettings, including creation of purchase orders, cheque requests, credit notes, credit control, and rent collection.
• Liaise regularly with accounts to manage payments and receipts.
• Log and manage maintenance issues, arranging repairs and services as required.
• Maintain and audit tenancy schedules, ensuring accuracy and compliance.
• Control all lettings administration and filing systems.
• Ensure health and safety standards are maintained on site and oversee block management compliance.
• Support service charge budget setting and sales aftercare activities.
• Lead and support lettings teams within the region, ensuring operational excellence and customer satisfaction.
• Monitor lettings KPIs and produce reports for senior management.
• Keep up to date with lettings legislation, market trends, and competitor activity.

Skills & Experience Required

• Relevant residential lettings management experience is essential.
• Proven ability to work autonomously, multitask effectively, and perform well under pressure.
• Experience managing lettings across multiple sites or developments preferred.
• Strong communication, negotiation, and organisational skills.
• ARLA qualification (Level 3 or above) is preferred but not essential.
• Own car and driving licence preferred but not essential.
• Knowledge of Right to Rent, deposit protection schemes, and health & safety legislation.

What We Offer

• Competitive salary and performance-related bonus
• 22 days annual leave plus bank holidays (increasing by one day per year of service, capped at 25 days)
• Birthday leave
• Pension scheme
• Career development opportunities within a growing national property company
• Dynamic and collaborative working environment