Senior Live Ops Support Engineer

Company : Mena Alliances

Job Type : Full Time

London, United Kingdom

Number of Applicants

:

000+

Apply Now

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Senior Live Ops Support Engineer

About the Role:

Are you an experienced engineer with a passion for live operations? Join a multinational company as a Senior Support Engineer for a live operation at a streaming service! In this role, you’ll be at the forefront of delivering exceptional live events, ensuring seamless video delivery and monitoring across platforms. This opportunity allows you to collaborate with top -notch teams while making a direct impact on a global audience.

What You’ll Do:

As a Senior Support Engineer, you will be responsible for overseeing the operation and monitoring of live events. Your expertise will ensure that video signals are effectively managed from venues to customer devices, providing an exceptional viewing experience.

Key Responsibilities:

Deliver high -quality live sports and music events worldwide.

Collaborate with peers to address critical support issues, balancing immediate fixes with root -cause analysis.

Lead technical projects, coordinating support to resolve challenges and meet milestones.

Apply deep technical expertise to innovate and simplify processes.

Set and maintain high standards for operational excellence.

Engage in team -building activities, including hiring, mentoring, and community education.

Solve complex, ambiguous issues independently with practical solutions.

communicate decisions and foster alignment across teams.

Serve as escalation point for high -severity incidents.

Partner with internal teams to continuously enhance customer experience.

Requirements

Technical Skills:
- Proficiency in troubleshooting and debugging complex technical systems
- Development or technical support experience
- Knowledge of live streaming or live production, especially with video encoding, acquisition, adaptive bitrate playback, and streaming protocols
- Familiarity with live OTT video delivery
Preferred Skills:
- Project management, driving collaborative initiatives from start to completion
- Experience in live broadcast production, TOC (Technical Operations Centre), or MCR (Main Control Room)
- Scripting proficiency in modern programming languages

Benefits

Competitive salary that matches your expertise.

Gain valuable, hands -on experience with a top multinational company.

Immigration support to ensure a smooth transition.

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

Email

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

GrabJobs is the no1 job portal in the UK, connecting you to thousands of jobs fast! Find the best jobs in the UK, apply in 1 click and get a job today!

Mobile Apps

Privacy Policy Terms of Use

Senior Live Ops Support Engineer

Job Description - Senior Live Ops Support Engineer

Requirements

Benefits

About the Company

Similar Support Engineer Jobs in the UK

Mobile Apps