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Senior Manager- Bars & Shops

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Number of Applicants

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Job Description - Senior Manager- Bars & Shops


Lead the planning, delivery, and daily operations of all bars and retail outlets across the resort. Drive guest satisfaction, team

Client Details

We're working in partnership with a leading UK resort operator to recruit an experienced Senior Manager to oversee the planning, delivery, and performance of their Bars & Retail department. This is a high-impact leadership role within the Resort Management Team, ideal for a commercially minded professional with a passion for delivering exceptional guest experiences.

Description

  • Oversee daily operations of bars and shops across the resort
  • Lead and develop a team of 125 employees
  • Manage budgets: payroll, stock, inventory, and P&L
  • Drive sales, reduce waste, and control variable costs
  • Ensure compliance with Health & Safety and audit standards
  • Improve guest experience using feedback and data (NPS focus)
  • Manage central rostering and align staffing with guest demand
  • Own the full employee lifecycle: hiring, training, performance, retention
  • Collaborate with resort and central support teams

Profile

  • Proven experience in hospitality and retail leadership
  • Strong commercial and financial acumen
  • Passionate about guest experience and team development
  • Skilled in managing KPIs, costs, and operational risks
  • Excellent communicator and cross-functional collaborator
  • Proactive, improvement-focused, and results-driven

Job Offer

This is an exciting opportunity for an ambitious leader ready to shape the future of bar and retail operations within a fast-paced, guest-centric environment.

Original job Senior Manager- Bars & Shops posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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