Senior Manager- Bars & Shops

Lead the planning, delivery, and daily operations of all bars and retail outlets across the resort. Drive guest satisfaction, team

Client Details

We're working in partnership with a leading UK resort operator to recruit an experienced Senior Manager to oversee the planning, delivery, and performance of their Bars & Retail department. This is a high-impact leadership role within the Resort Management Team, ideal for a commercially minded professional with a passion for delivering exceptional guest experiences.

Description

• Oversee daily operations of bars and shops across the resort
• Lead and develop a team of 125 employees
• Manage budgets: payroll, stock, inventory, and P&L
• Drive sales, reduce waste, and control variable costs
• Ensure compliance with Health & Safety and audit standards
• Improve guest experience using feedback and data (NPS focus)
• Manage central rostering and align staffing with guest demand
• Own the full employee lifecycle: hiring, training, performance, retention
• Collaborate with resort and central support teams

Profile

• Proven experience in hospitality and retail leadership
• Strong commercial and financial acumen
• Passionate about guest experience and team development
• Skilled in managing KPIs, costs, and operational risks
• Excellent communicator and cross-functional collaborator
• Proactive, improvement-focused, and results-driven

Job Offer

This is an exciting opportunity for an ambitious leader ready to shape the future of bar and retail operations within a fast-paced, guest-centric environment.