Senior Manager, MarTech 24 month FTC

Senior Manager, Martech - Luxury Retail Brand
?? New Bond Street (2 days in-office) | ?? Up to £80,000 | ? 25 days holiday + AXA medical + pension

A global luxury lifestyle brand is making major investments in customer experience, data and technology - and they're looking for a Senior Manager, Martech to join the team at a pivotal point in their transformation.

The role
This is a standalone position sitting across four core insight and customer experience functions, giving you a wide scope to collaborate with CRM, Planning, Customer Insights, and Data Strategy teams. You'll be the go-to person for Martech - leading strategic projects across infrastructure, data management, segmentation, and campaign enablement.

Key projects include:

• Supporting a major CDP migration to Zeta (from Salesforce) - mapping, testing, validating and improving customer data

• Helping roll out a new clientelling platform to support personalised, VIP-level customer experiences

• Evaluating and evolving the Martech stack - tools, workflows, integrations

• Defining and monitoring KPIs for data quality, campaign success, and governance

• Supporting CRM campaign migration and activation through the new CDP (which will also function as an ESP)

• Collaborating closely with senior stakeholders across marketing, tech and data

Who they're looking for

• 4-5 years+ Martech experience, ideally in a retail or consumer-facing environment

• Proven experience in CRM and Martech migrations (tools, platforms, data flows, testing, UAT etc.)

• Strong stakeholder engagement skills - you'll work with marketing leads, tech teams, and exec-level stakeholders

• Hands-on project management experience - you'll be mapping out what's going where, and why

• A background across a variety of Martech tools - any mix is welcome, but CRM is a must

• Exposure to clientelling platforms or luxury/high-spend customer journeys would be a bonus