Senior Manager, Procare Services - UK&I and Northern Europe

Company : Stryker Corporation

Job Type : Full Time

Newbury, United Kingdom

Job Description - Senior Manager, Procare Services - UK&I and Northern Europe

Work Flexibility: Hybrid

Senior Manager, ProCare Services – UKI & Northern Europe

Shape and lead a high-impact technical service organisation across UKI and Northern Europe, transforming service into a driver of commercial success and customer loyalty. This role blends operational leadership with strong commercial influence, partnering across teams to deliver measurable growth, improve customer outcomes, and build a scalable, high-performing service model in a complex, cross-cultural environment.

What you will do

Drive service contract revenue growth and renewal rates
Partner with business unit leaders and cross-functional stakeholders (Sales, Customer Experience, Quality, Legal, Supply Chain) to deliver aligned commercial and service outcomes
Lead field service and workshop operations across UK&I and Northern Europe, ensuring high performance across turnaround time, service levels, and loan equipment availability
Manage regional service structure including direct leadership of managers and distributor oversight in Ireland, ensuring consistent service delivery and capability development
Define and track operational and commercial performance metrics
Improve service execution and customer experience performance by optimising processes across repair centres and field operations
Build team capability through talent development, performance management, and resource planning, ensuring effective engagement and productivity across technical teams

What you will need

Required qualifications

Minimum 10 years of experience in technical services, service operations, or customer operations leadership
Minimum 5 years of experience managing people, including leadership of field service or technical teams
Demonstrated experience managing profit and loss (P&L) and service-related financial performance
Fluency in English

Preferred qualifications

Minimum 7 years of experience in medical device, healthcare technology, or regulated service environment
Minimum 3 years of experience managing multi-country or regional operations across Europe

Additional Information

Location: UKI or Northern Europe (regional role; cross-cultural scope)
Work arrangement: Hybrid / in-region role
Travel: Up to 25%
People management responsibility: Yes (including regional teams and indirect/distributor management)

Travel Percentage: 30%

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Senior Manager, Procare Services - UK&I and Northern Europe

Job Description - Senior Manager, Procare Services - UK&I and Northern Europe

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