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Senior Manager, Procare Services - UK&I and Northern Europe

icon building Company : Stryker Corporation
icon briefcase Job Type : Full Time
icon geo-alt Newbury, United Kingdom

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Job Description - Senior Manager, Procare Services - UK&I and Northern Europe

Work Flexibility: Hybrid

Senior Manager, ProCare Services – UKI & Northern Europe
Shape and lead a high-impact technical service organisation across UKI and Northern Europe, transforming service into a driver of commercial success and customer loyalty. This role blends operational leadership with strong commercial influence, partnering across teams to deliver measurable growth, improve customer outcomes, and build a scalable, high-performing service model in a complex, cross-cultural environment.
What you will do
  • Drive service contract revenue growth and renewal rates
  • Partner with business unit leaders and cross-functional stakeholders (Sales, Customer Experience, Quality, Legal, Supply Chain) to deliver aligned commercial and service outcomes
  • Lead field service and workshop operations across UK&I and Northern Europe, ensuring high performance across turnaround time, service levels, and loan equipment availability
  • Manage regional service structure including direct leadership of managers and distributor oversight in Ireland, ensuring consistent service delivery and capability development
  • Define and track operational and commercial performance metrics
  • Improve service execution and customer experience performance by optimising processes across repair centres and field operations
  • Build team capability through talent development, performance management, and resource planning, ensuring effective engagement and productivity across technical teams
What you will need
Required qualifications
  • Minimum 10 years of experience in technical services, service operations, or customer operations leadership
  • Minimum 5 years of experience managing people, including leadership of field service or technical teams
  • Demonstrated experience managing profit and loss (P&L) and service-related financial performance
  • Fluency in English
Preferred qualifications
  • Minimum 7 years of experience in medical device, healthcare technology, or regulated service environment
  • Minimum 3 years of experience managing multi-country or regional operations across Europe
Additional Information
  • Location: UKI or Northern Europe (regional role; cross-cultural scope)
  • Work arrangement: Hybrid / in-region role
  • Travel: Up to 25%
  • People management responsibility: Yes (including regional teams and indirect/distributor management)

Travel Percentage: 30%

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