Senior Manager, Quality Assurance

Why Ryan?

• Competitive Compensation and Benefits

• Home Office Stipend

• Business Connectivity Reimbursement (Phone/Internet)

• Gym Membership or Equipment Reimbursement

• LinkedIn Learning Subscription

• Flexible Work Environment

• Tuition Reimbursement After One Year of Service

• Accelerated Career Path

• Award-Winning Culture & Community Outreach

Duties and responsibilities, as they align to Ryan’s Key Results

People:

• Contribute to a positive team member experience.

Client:

• Utilises in-depth knowledge of Firm and practice-specific governance and Quality Assurance procedures to design and conduct engagement reviews.
• Evaluates client service issues and provides recommendations to ensure clear and consistent standards across the client journey.
• Reports findings and actionable recommendations to the Leadership team and key stakeholders.
• Builds strong relationships with leadership and team members and becomes one of their trusted advisors.
• Partners and collaborates with practices to recommend enhancements that drive and support a consistent client experience that delivers on the Ryan brand promise.
• Organizes and prioritizes multiple tasks to ensure client needs are met in a timely manner.

Value:

• Identifies and communicates learning opportunities to the appropriate parties for consideration (e.g., Practice Leaders, Principals, Talent Effectiveness).
• Handles and safeguards confidential information and sensitive material.
• Assists with various Firm initiatives.
• Performs other duties as assigned.

Essential Skills Required

• Anticipates and proactively delivers expected results for executive leadership team
• Effectively solves problems
• Streamlines and improves processes
• Demonstrates initiative and provides complete follow-through on areas of responsibility
• Applies technology-driven approaches, including AI, analytics, and process automation, to enhance productivity, accuracy, and team efficiency
• Advanced written, visual and verbal communication skills
• Superior attention to detail
• Demonstrates accuracy and thoroughness
• Sense of urgency
• Demonstrates willingness to be flexible and adaptable to changing priorities
• Thrives working both independently and in a team-based environment
• Strong multitasking and organizational skills

Education and Experience:

• Bachelor’s degree in Accounting and/or Finance, and six to eight years of tax services experience required.
• Three years of supervisory experience preferred.

Computer Skills:

• To perform this job successfully, an individual must have intermediate skills in Microsoft® Access, Excel, Outlook, PowerPoint, and Word and Internet navigation and research.

Supervisory Responsibilities:

• This position has no supervisory responsibilities.