Senior Manager, Software Quality Professional Services (Retail)

Toshiba Global Commerce Solutions is a seeking a Senior Manager of Software Quality (Professional Services – Retail)  that leads quality strategy and execution across customer-facing retail programs. This role partners directly with Professional Services, Product, Engineering, Support, and customer IT teams to ensure solutions are reliable, scalable, secure, and operationally ready for real-world retail deployments. The position emphasizes operational excellence, automation, AI-enabled testing, and disciplined release governance.

Responsibilities

Customer & Program Quality Leadership

• Align with customer IT and program stakeholders on quality expectations, rollout criteria, and operational readiness.


• Translate retail workflows (POS, promotions, payments, loyalty, back office, device integration) into test strategies.


• Lead quality reviews covering defect trends, risk assessment, readiness criteria, and go/no-go recommendations.


• Ensure traceability and release documentation support production deployments.

Quality Execution & Automation

• Implement risk-based testing across functional, integration, regression, performance, and operational validation.


• Scale automation across UI, API, and integration layers using CI/CD quality gates.


• Validate performance and reliability for peak retail conditions and distributed store environments.


• Improve test data management, environment stability, and observability.

AI-Enabled Testing Practices

• Apply AI tools for test scenario generation, regression optimization, defect clustering, and risk prioritization.


• Ensure AI usage improves efficiency and coverage while maintaining governance and explainability.

Team Leadership

• Lead and develop QA managers and engineers across multiple customer initiatives.


• Embed with program teams to unblock risks and model best practices.


• Establish and track quality metrics (defect leakage, coverage, cycle time, escaped defects, customer incidents).


• Promote accountability, clarity, and measurable execution.

Duties & Deliverables

• Maintain quality plans aligned to program schedules and rollout waves.


• Create and review test strategies, traceability matrices, risk reports, and release readiness assessments.


• Enforce structured defect triage and prioritize based on business impact.


• Partner with Security and Engineering to integrate cybersecurity and operational controls.


• Own quality tooling across requirements management, CI/CD, test management, and reporting.

Required Qualifications

• Bachelor’s in Computer Science, Engineering, or equivalent experience.


• 12+ years in software quality engineering, including automation and test strategy ownership.


• 5+ years leading teams; experience managing managers preferred.


• Experience supporting customer-facing programs in B2B or retail environments.


• Strong understanding of Agile SDLC and CI/CD practices.


• Proven ability to align quality plans with business workflows and operational needs.


• Strong written and verbal communication skills with executive‑ready reporting capability.

Preferred Qualifications

• Retail domain experience (POS, payments, promotions, store systems, integrations).


• Experience applying AI tools for testing and quality optimization.


• Hands-on programming/scripting in Python, JavaScript, Java, or C#.


• Experience in high‑availability or production‑critical environments.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)


• Employee Assistance Programs


• Pre-tax spending accounts


• 401(k) plan (with company match)


• Company provided life insurance


• Pet Insurance


• Employee discounts


• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation

DIVERSITY, EQUITY & INCLUSION:

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.