Senior Marketing Operations Manager

Recurly is a SaaS company that helps brands launch, scale, and optimize recurring revenue businesses through subscription management, billing, and payments software. Operating in the computer software space, the company supports businesses that depend on reliable, scalable systems to manage the full subscriber lifecycle and drive long-term growth.

In this role, you will help shape how marketing and revenue teams work together by building the operational foundation behind lead management and funnel performance. This is an opportunity to make a measurable impact across the business by improving process quality, strengthening system reliability, and enabling more effective collaboration across go-to-market teams.

Responsibilities

• Own and optimize the end-to-end lead lifecycle from first touch through closed-won and re-nurture.
• Manage lead scoring models, routing rules, SLA-backed handoffs, and re-entry workflows across the funnel.
• Diagnose and resolve automation, sync, and process issues across Marketo, CRM, and related systems.
• Partner cross-functionally with Demand Generation, Sales Development, and RevOps to improve revenue operations.
• Ensure compliance with global privacy and security requirements, including GDPR and related standards.

• 5+ years of experience managing Marketo in a B2B SaaS marketing operations environment.
• Hands-on experience with Salesforce CRM integrations, sync troubleshooting, and data governance.
• Strong background in lead scoring, routing logic, lifecycle design, and automation workflows.
• Experience partnering with Demand Generation, Sales Development, Sales, and RevOps on SLA and funnel optimization.
• Comfortable with performance reporting.
• Eligible to work in the United Kingdom.
• Experience with GDPR compliance is a plus.