Senior Network Operations Engineer

Job Description

Who We Are

CDS, a Hewlett Packard Enterprise company

is a wholly owned subsidiary of

Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS

is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

Role Overview

The role of the

Network Operations Engineer

is to support expanding network projects requirement at southern based airport. This will include design & deployment / implementation, also any post testing / remediation. Will be predominantly remote working & with some onsite requirement during project timelines. There will also be a requirement to support & backfill the technical manager for the overall resource planning & progress of project activity.

The

tasks

will include (but not limited to):

Recognized expert within the organization with a deep knowledge and expertise of the discipline
Leads large

projects/initiatives
New service design & client setup
Solves unique and complex problems that have a broad impact on the customer environment
Risk ownership and Escalation
Senior management reporting, including root-cause analysis and proactive remediation
Seen as a technical expert in his/her area, involved with solution design
Manages communication with customer on complex issues and recommends process, product or service improvements. Able to communicate at all levels of the business up to CIO
Adhering to strict policies and processes around security and data protection
Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams
Configuring and deploying network equipment
Creation of network design documents
Driving HPE value-add service enhancements through innovation and process improvement
Troubleshooting hardware and firmware issues on all networking infrastructure

Required Skills and Attributes

HPE Comware Network experience
Must have good knowledge of Palo Alto & Fortinet Firewalls
Proven extensive networking background, minimum 5 years experience
Exceptional customer service skills including the ability to simplify technical detail
Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines
Confident, collaborative working style and able to interface with people of all levels
Proactive approach to work activities & support of colleagues
Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership
Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms

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