Senior Office Administrator

Your new company
A multi-award-winning consultancy company based in Cardiff.
Your new role
Working as a Senior Administrator, you'll report to the Area Manager. This role combines administrative, organisational, and relationship management responsibilities. Ideal for a detail-oriented individual who thrives in a dynamic environment, you'll play a key role in ensuring the smooth running of operations within a leading group.
Key Responsibilities

• Manage phone calls, ensuring professional and timely responses.
• Chase clients / customers for required books and records to meet deadlines.
• Oversee scanning, filing, and organisation of documents.
• Support the onboarding process for new clients, maintaining compliance with organisational guidelines.
• Finalise and distribute accounts and personal tax packs to clients for approval.
• Assist the Hub Credit Controller in resolving debtor queries.
• Process invoices, write-offs, and WIP adjustments.
• Apply for HMRC and Companies House authentication codes.
• Allocate disbursements to clients and manage payments over the phone.
• Process and reconcile office petty cash and handle cheque payments.
• Schedule client appointments and coordinate the safe return of books and records.
• Maintain an inventory of IT equipment, including laptops, issued to team members.
• Order office supplies and manage stationery stock.
• Provide project support to the Area Manager as required.

What you'll need to succeed
You'll be an experienced administrator with excellent interpersonal skills, with the ability to deal with internal and external stakeholders. You'll be working in a very busy team that provides support to the wider office, so you'll have strong IT skills coupled with a can-do attitude and the ability to think on your feet and multitask and prioritise.
Key Requirements

• Proven experience in administration and a fast-paced environment
• Very high level of attention to detail and accuracy
• Proficient with Microsoft Excel, Word, Outlook etc.
• Excellent time management skills - handling multiple and varied deadlines concurrently
• Must be able to meet administrative deadlines
• Be able to work independently as well as part of a team
• Organised, proactive, reliable and self-motivated
• Confident communicator with personnel at all levels within the business, both written and verbal

What you'll get in return
This is a superb opportunity to join an expanding and dynamic organisation. Hours of work Monday to Friday, this is an office-based role. Salary up to £30,000 per year depending on experience. Excellent working environment, modern offices, on-site gym and coffee shop.
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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