Senior Operations Manager

Head of Operations

Location: Leeds
Salary: £60,000 - £65,000
Working: Hybrid
Sector: Facilities Management
Contract: Permanent, Full-time
Parking: Free on-site parking
We are recruiting for an experienced Head of Operations to join a growing organisation specialising in Facilities Management, PFI and estates services.

You'll lead operational delivery across multiple service areas, managing teams, contract performance and commercial delivery, while helping to develop and grow the organisation's FM and digital estates offering.

This is an excellent opportunity to join an established business at an exciting stage of growth, with the opportunity to help shape and develop its FM, PFI and estates services

Key Responsibilities

Lead and develop operational teams across multiple service areas
Oversee Facilities Management and PFI service delivery
Manage planned and reactive maintenance, supply chain and supplier performance
Monitor SLAs, KPIs, compliance and overall contract performance
Manage budgets, margins, resourcing and operational performance
Build strong relationships with clients and key stakeholders
Drive improvements in processes, systems and ways of working
Support business growth and the development of new FM and estates services
Ensure high standards of health & safety, quality and compliance
Candidate Requirements

Proven Operational leadership experience within Facilities Management, with strong PFI and/or public sector estates experience 
Strong people management experience, including developing and supporting teams
Experience overseeing multiple contracts or service areas
Good commercial understanding, including budgets, margins and financial performance
Strong understanding of SLAs, KPIs and operational performance
Confident managing senior client and stakeholder relationships
A strong understanding of operational processes and continuous improvement
Knowledge of statutory compliance and PPM
Only candidates based in UK and eligible to work in UK are allowed