Senior Operations Technician

JOB DETAILS

JOB BAND: C
CONTRACT TYPE: 12 month attachment/FTC, Full Time.  End date: 8th March 2027
DEPARTMENT: Media Operations
LOCATION: London - Hybrid
PROPOSED SALARY RANGE:  £29,000 - £36,000 plus London Weighting depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

PURPOSE OF THE ROLE

As part of Media Support, you’ll join a collaborative, fast paced team at the heart of the newsroom, helping colleagues deliver trusted journalism across BBC News platforms. You’ll advise production staff and journalists on video, audio and stills, supporting teams in the newsroom, bureaux and in the field. Working in a high pressure environment, you’ll prioritise tasks to meet tight deadlines and explain technical processes clearly to different audiences. The role includes close collaboration with Editing Support Specialists and wider production teams across BBC News.

WHY JOIN THE TEAM
 
Join a collaborative team at the centre of BBC News, where your support helps keep journalism moving across the UK and the world. You’ll work closely with journalists, pictures editors and technical specialists, developing deep operational knowledge while solving real time media challenges. This is a role where you can grow your skills, build strong relationships, and directly contribute to the delivery of trusted, time critical news content
 
YOUR KEY RESPONSIBILITIES AND IMPACT

•    Significant experience in providing technical support or services within a multimedia environment 
•    Ability to assess and provide authoritative judgement on the technical quality of video and audio
•    Demonstrable knowledge of computer operating systems, media applications,  file formats and trans-coding technology
•    A demonstrable understanding of the pressures and demands of a fast-moving, broadcast production environment
•    The ability to understand current and new technologies, and the way material is prepared for and made available in a multimedia environment
•    Excellent communication skills, specifically dealing with staff within a live broadcast environment

 
YOUR SKILLS AND EXPERIENCE – KEY CRITERIA
 
Essential Criteria

•    Strong understanding of the principles of audio and video engineering.
•    Knowledge of file-based production processes and content management/playout systems such as jupiter.
•    Familiarity with the television production process and current broadcast delivery requirements.
•    Ability to plan, organise and administer complicated operational processes and to enter metadata accurately into relevant business or broadcast systems.
•    Experience of a busy production or similar environment and the ability to work calmly under pressure.
•    Strong interpersonal skills and the ability to work well with a wide range of people at different levels.

Desirable Criteria

•    Problem-solving skills and the ability to apply them to operational situations.
•    Ability to work flexibly, learn new production technologies and adapt to new ways of working.
•    Knowledge of ITIL support model.
•    Knowledge of best practice in IT security policies, standards, and procedures. 
•    Familiar with BBC editorial guidelines
•    Good understanding of copyright restrictions