Senior Patient Coordinator

We're looking for a friendly, organised and caring person to join our In-Patient Team. If you enjoy helping people and want to make a real difference to patients during an important time in their lives, this could be the role for you.

What You’ll Do
As a Senior Patient Coordinator, you’ll guide patients through their treatment journey—from their first consultation to the end of their treatment. You’ll be a key contact for them, making sure they feel supported, informed and cared for at every stage.

Your main responsibilities will include:

• Explain the treatment process clearly and provide ongoing support before and after treatment.
• Respond to phone calls, emails and other enquiries in a kind, professional way.
• Input and update patient information in our secure database, making sure data is correct and confidential at all times.
• Keep track of each patient's treatment, ensuring all steps are completed on time using our patient management system.
• Work closely with other teams to make sure each patient’s journey is smooth and positive.
• Help with filing, preparing notes, processing prescriptions and other general admin.

What We’re Looking For

• Someone who truly cares about helping people.
• Experience in a patient or customer-facing role.
• Great communication skills—both face-to-face and over the phone.
• Confident using computers and IT systems.
• Strong organisation skills and the ability to stay calm under pressure.
• A positive, proactive attitude and a team player.

Why Join?
This is a rewarding role where you’ll support people through a meaningful and emotional time in their lives. You’ll be part of a compassionate, dedicated team that values care, communication and quality.

To Apply:
If you’re passionate about helping others and ready to make a difference, we’d love to hear from you.