Senior Payment Services Administrator

Looking to step into a key role within payroll?

Our Payroll Team is at the heart of what we do, processing multiple payment runs each week to ensure all our customers—both PAYE and self-employed—get paid on time, every time. Now, we’re looking for an experienced and detail-driven Senior Payment Services Administrator to join the team.

In this exciting and vital role, you’ll take the lead in ensuring accuracy, compliance, and continuous improvement across all operations. If you're ready to bring your expertise to a fast-paced, collaborative environment where your contributions truly matter, we’d love to hear from you.

In this role your duties would include:

· Analyse and import pay data from client submissions ranging from weekly, fortnightly and monthly payments effectively to ensure accurate outcomes on invoices and payment runs

· Ensure the parameters of the imports adhere to legislative and company policies, including SLA’s .

· Monitor and process notifications that have been sent from other systems and departments and action accordingly.

· Seek approval for credit payments in line with company policies ensuring recordings and successful recovery.

· Provide data reports, information and reconciliations to clients to raise, assist and resolve any queries or discrepancies.

· Provide daily and weekly reporting in line with the closure of payment runs and week end processes, including HMRC submissions.

· Fully Understand and consider the implications processes have on payments in all areas, whilst ensuring they are compliant.

· Communicate and raise any cause for concern or process adjustments in a timely manner

· Maintain a good, knowledgeable and collaborative relationship with those who engage with the department and understand the requirements and processes, seeking identifying areas for improvement.

On-site Parking

22 days annual leave, increases to 25 days with Length of Service

NEST Pensions Auto-enrolment

Cycle to Work Scheme

Professional study support and Training Partnership with ILM

Access to Medicash (Healthcare cash plan & additional perks)

Essential Skills

· Experience working within a busy administration role

· Ability to process high volumes of data entry

· Excellent accuracy, numeracy and attention to detail

· Ability to work to strict deadlines

· Experience working with Excel at a proficient level

· Ability to work independently and part of a team

· Ability to communicate effectively and confidently

· Ability to accurately follow processes and procedures

· Confident communicator (both written and verbal) and comfortable liaising with clients, customers and internal colleagues to build/maintain a good working relationship.

If you tick these boxes, then we’d love to speak to you!

Desirable Skills

· Previous experience working within Payroll Services

· Previous experience working with self-employed workers

· Previous experience working in an outsourced environment