Senior Pensions Administrator

Location: Hybrid - Bristol (2-3 days/week in office)
Employment Type: Full-time, Permanent
Salary: £38,000

About the Role
A new opportunity has opened up for an Senior Pensions Administrator to join a growing pensions consultancy based in Bristol. This is a full-time, permanent hybrid role suited to someone with strong knowledge of Defined Benefit (DB) schemes, who is confident handling complex casework and mentoring junior colleagues.

You'll be joining a supportive, fast-paced team environment focused on delivering high-quality administration services to a diverse client base. The role offers genuine development opportunities, strong internal support, and exposure to a range of pension scheme types and technical challenges.

Key Responsibilities

• Process and check a variety of member cases across DB pension schemes including leavers, retirements, deaths, transfers in/out, and final salary benefits
• Perform manual benefit calculations and oversee quality control of more junior team members' work
• Liaise directly with clients, scheme members, and third parties via phone and email
• Handle complex pensions queries and provide accurate, compliant responses
• Support the management of monthly and annual scheme events and processes
• Monitor performance, SLAs, and workflow within the team; flag and address any issues
• Contribute to the development of scheme-specific documentation and internal procedures
• Participate in client meetings where appropriate
• Coach, mentor, and support junior colleagues, sharing knowledge and best practice
• Contribute to ad hoc projects and support process improvement initiatives
• Keep up to date with changes in pensions legislation and provide technical guidance internally

Candidate Requirements

Essential

• Solid experience in DB pensions administration, including end-to-end case handling
• Strong understanding of UK pensions legislation and regulatory requirements
• Confident performing and checking manual calculations
• High attention to detail and strong organisational skills
• Proficient in Microsoft Excel, Word, and Outlook
• Excellent communication skills and a proactive, collaborative working style
• Comfortable working to deadlines and managing multiple priorities

Desirable

• Experience supporting or mentoring junior team members
• Familiarity with pensions admin platforms and CRM tools
• Progress toward a relevant professional qualification (e.g. PMI)

What's on Offer

• Competitive salary
• Annual discretionary bonus
• 25 days' holiday + option to buy/sell
• Enhanced pension contribution matching
• Healthcare plan and life assurance
• Employee assistance programme and digital GP service
• Discounts with major retailers
• Paid volunteering days and referral bonuses
• Hybrid/flexible working supported

Additional Info
Applicants must be eligible to work in the UK and able to pass background screening including credit, DBS, and reference checks. Sponsorship is not available for this role.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.