Senior People Operations Advisor

Our client is looking for an experienced People Operations professional to oversee complex employee matters, enhance operational efficiency, and ensure compliance with regional HR standards. This role will serve as a key escalation point for HR-related concerns and partner with cross-functional teams, including Talent Acquisition, HR Technology, Total Rewards, and Employee Experience, across the EMEA region.

Client Details

Our client is a highly respected entity within the Technology & Telecoms sector, renowned for their ground-breaking contributions to the industry. This organisation boasts a vibrant and diverse workforce, dedicated to maintaining their reputation for excellence.

Description

• HR Process Leadership: Take ownership of specific People Operations workflows, maintaining documentation, updating internal knowledge bases, and coaching team members to build depth of expertise.
• Operational Excellence: Continuously evaluate and improve existing HR procedures. Where possible, automate and simplify processes to create a more seamless experience for employees and internal stakeholders.
• Promoting Self-Service: Use data insights to identify recurring queries and develop resources that empower employees to find answers independently. Maintain a clear, accessible library of support content.
• Data & Technology Integration: Leverage advanced HR systems and AI tools to detect trends, identify areas for improvement, and implement smarter processes that reduce friction for users.
• Regulatory Adherence: Maintain alignment with internal policies and regional employment laws. Support audit readiness by overseeing documentation for right-to-work checks and regulatory compliance (e.g. SOX, PWC audits).
• Handling Escalated Issues: Lead resolution for nuanced and sensitive employee matters, supporting the broader HR team in troubleshooting and resolving intricate process or systems challenges.
• Cross-Functional Collaboration: Partner with Centres of Excellence to execute annual or cyclical HR initiatives and serve as a go-to resource for policy or process-related questions.
• Workday and Systems Support: Manage complex HRIS transactions, including mass data uploads, rescinding workflows, and customising reports within Workday.
• Day-to-Day HR Support: Assist with a wide range of People Operations tasks throughout the employee lifecycle - from onboarding and benefits queries to offboarding.

Profile

A successful candidate should have:

• You bring 5+ years of hands-on experience in a People Operations or HR Advisory role, with a strong understanding of HR processes and practices across the EMEA region.
• You're an expert in employee lifecycle processes and can guide others confidently.
• You've successfully improved HR processes and ensured regulatory compliance in previous roles.
• Analytical by nature, you enjoy finding ways to work smarter and use technology to boost efficiency and employee satisfaction.
• You're comfortable managing complex situations and acting as the final point of resolution.
• Familiarity with tools like Workday, Greenhouse, and ServiceNow is highly desirable.

Job Offer

• Competitive salary range of £50,00 - £60,000 per annum.
• Discretionary bonus opportunity.
• Hybrid Working.
• Private Medical and Dental Insurance.
• 25 days holiday per year.
• On-site gym, subsidised café, free soft drinks, and an on-site bar.
• Access to cycle garage and showers.

Become part of an innovative team that is shaping the future in the Technology & Telecoms industry. Apply today!