Senior Planner

Senior Planner

Location: Tower Hamlets

Full time / Permanent

Salary: up to £45,657per annum

Hours: 42.5 hours Monday – Friday- Office based

Mears Group is one of the UK’s leading providers of housing and care services. We deliver essential maintenance, regeneration, and customer support services to homes and communities across the country. Our teams work in partnership with local authorities, housing providers, and residents to ensure safe, well-maintained environments and exceptional customer experiences.

Duties:

• Line management of a team of Planners and Administrators
• Leading, supporting, and developing a team of Planners to ensure high‑quality scheduling and a consistently customer‑focused repairs service.
• Managing and overseeing all scheduled teams, ensuring Operatives’ diaries are optimised for maximum productivity and efficient use of skills.
• Monitoring and reporting on key KPIs, including productivity, service levels, and operational performance, and providing regular updates to management.
• Handling operational reports, analysing trends, identifying issues, and implementing improvements across the planning function.
• Ensuring tenant satisfaction remains central to all planning activity, resolving escalations promptly and maintaining a professional, customer‑focused approach.
• Overseeing the full planning process to ensure repairs are booked, followed up, and completed within required timeframes and service standards.
• Responding to emergency and urgent repairs requests, ensuring the team meets strict service levels and prioritises effectively.
• Liaising with Operatives, Supervisors, and internal teams to ensure follow‑on works are correctly scheduled and completed.
• Driving continuous improvement across the planning team, identifying opportunities to enhance service delivery, efficiency, and customer experience.
• Supporting colleagues across the business with planning‑related queries and providing expert guidance on responsive repairs processes.

Role Criteria:

• Strong experience in repairs, maintenance and social housing is essential
• Good knowledge of planning and scheduling repairs
• Demonstrable experience leading others
• Strong organisation skills
• Good problem-solving skills
• Excellent knowledge of repairs processes and resource planning

Benefits

• 25 days annual leave plus bank holidays
• Leading pension scheme
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.

Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.

Apply below or to discuss your application further; contact:

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.